Evening Hotel Guest Service Representative

Embark on an exciting journey in the hospitality industry at The Trade Hotel Milwaukee, now hiring a Evening Hotel Guest Service Representative! Starting wage for this position is $15-17.

00 per hour but final wage will be based on experience

As the official hotel of Deer District, it is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city our team, The Trade, an Autograph Collection Hotel.

We are looking for talented people that will celebrate the fabric of our city and take pride in providing amazing guest service.

Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.

Core Benefits : - Paid Sick Time- Paid time off and anniversary day off with pay- Paid volunteer hours Earn money for community service!- Flexible schedules Team Member Travel Perks : - Worldwide Marriott and / or Hilton hotel stays starting at forty-nine dollars per night - Rate based on availability and property brand- Free night stays at NCG Hospitality hotels Professional Development : - Dedicated training and development with opportunities for growth - 42% of our supervisory / management roles in 2022 were filled internally through team member promotions!- Educational and professional certification assistance Health and Wellness : - Health, Dental and Vision plans- Virtual telehealth services- Team Member Assistance Program with mental health resources- TeleDoc confidential counseling- Health and fitness monthly reimbursement program Financial : - 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions- Same day pay- Catch Of The Day Program Earn money for helping other team members and guests!- Everyone Sells Earn money for bringing in business to our properties!- Referral program for team members How do I make an impact on my team?

Our friendly Evening Hotel Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out guests and process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure safety and security of the property, staff and guests

What does success look like in this role?

• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Who is NCG Hospitality? NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center.

For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure.

Check out our jobs at and join our growing team!NCG Hospitality is an Equal Opportunity Employer.

THE TRADE HOTEL IS OWNED AND MANAGED BY NCG HOSPITALITY Compensation : $15.00 - $17.00 per hour