Floor Manager

Join the team behind N YC mainstays Raf's and The Musket Room in th e exclusive Members Dining Room space at The Twenty Two hotel. The Twenty Two , a luxury lifestyle hotel based in London , is l ocated in the heart of Union Square - in the landmarked Margaret Louisa Home.

We are seeking experienced and enthusiastic Floor Managers to join our team.  The Club Floor Manager is responsible for ensuring exceptional guest experiences and smooth operations on the floor. This role combines leadership, operational oversight, and staff development to maintain the highest standards of service. The Floor Manager works closely with the senior leadership team to align with the culture and policies of the restaurant, driving both guest satisfaction and financial success.

The ideal candidate will have a minimum of 4 years of experience in hospitality – preferably fine dining restaurant, a solid understanding of the basics of the wine, spirits and beverage world.

Duties and Responsibilities

Operations

• Supports Director of Nightlife in scheduling, training, and managing hourly employees in their daily responsibilities, providing clear, effective direction.
• Collaborates with the management team and front of house team to ensure that service operations enhance the guest experience and meet high service standards
• Oversees daily floor operations, including guest flow, table assignments, and service timing to optimize efficiency and guest satisfaction.
• Ensures all service areas are maintained to the highest standards of cleanliness, organization, and presentation.
• Handles guest inquiries and complaints promptly and professionally, ensuring any issues are resolved to the guest’s satisfaction.
• Conducts pre-shift meetings to communicate service goals, menu changes, and any other important details to the team.
• Manages the staff schedule to ensure adequate coverage during all shifts, balancing operational needs with labor cost goals.
• Actively engages with guests during service to ensure their experience meets or exceeds expectations.
• Trains, mentors, and develops front-of-house staff to maintain a knowledgeable and motivated team, fostering a culture of excellence and continuous improvement.
• Monitors and manages labor costs, ensuring efficiency without compromising service quality.
• Participates in the recruitment, selection, and onboarding of new front-of-house team members.
• Ensures that all POS systems, reservation systems, and service-related documentation are accurate and up to date.
• Maintains knowledge of all POS functions, including opening and closing procedures, comps, voids and transfers, and back of house administration (employee creation, menu management, etc.).
• Coordinates with management and back-of-house team members to ensure timely service, food quality, and overall organization and cleanliness.
• Works closely with the kitchen team to ensure seamless communication between the front and back of the house, particularly during peak service periods.
• Reviews daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and / or documentation.
• Promotes and practices safe work habits, identifying and resolving potential safety hazards; documents accidents, conducts initial investigations, and determines root cause of safety incidents in the interest of maintaining a safe work environment.
• Demonstrates positive leadership characteristics that inspire team members to meet and exceed The Twenty Two’s hospitality standards.
• Completes other assignments and tasks as assigned by management.
• Maintains compliance with all health, safety, and sanitation standards and all applicable city, state, and federal regulations.

Brand

Menu Knowledge

Qualifications

Essential Functions and Physical Demands

This job requires meeting specific physical demands to perform essential duties effectively. Reasonable accommodation may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to :

EEO Statement

Little Rest Hospitality LLC is dedicated to fostering an inclusive workplace environment where all individuals have equal opportunities. We value talent, skills, and potential, and strive to create an atmosphere that promotes diversity and equality.