Casino Host VIP Services

Overview

Join the Atlantis VIP Team! The Casino Host is responsible for capturing and maintaining relationships with our mid-level player-base to ensure property gaming revenue goals are achieved.

This is accomplished by ensuring that our guests enjoy a favorable experience and that their needs are taken care of by acting on the guest’s behalf to secure information and / or reservations at all on property and off property events.

Ideal candidate must have at least one year of casino host or VIP experience. Must have exceptional communication skills, organizational skills and ability to work independently.

Associates of Arts degree preferred. Applicants must be at least 21 years of age. LMS experience preferred.

Atlantis Casino Resort Spa culture fosters a team working environment, family / work life balance and an environment that is focused on team member recognition and appreciation.

Responsibilities

• Guards the existing gaming potential of assigned player accounts by maintaining active guest relationships that foster repeat visitation and incremental gaming revenue.
• Develop relationships with new potential customers using appropriate recruiting and enrollment procedures.
• Drives increased visitation through focused HostViz telemarketing efforts marketing events and direct mail offers.
• Maintains accountability for credit accounts to ensure payment and guest payment terms are clearly executed for the benefit of the guest and the property.
• Represents Atlantis’ at special events, hosting and seating guests.
• Greets guests upon arrival and hosts player requests throughout their trip.
• Assists in developing invitation lists for special events and in planning events.
• Responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc.
• Keeps informed of competitive promotional levers such as competitor invitations, direct mail offers and key event strategies.
• Issues and makes complimentary decisions based on player worth to ensure loyalty and repeat visitation.
• Conveys terms of programs and explain qualification requirements to prospective gaming customers.
• Works in a supervisory capacity guarding the esteem of VIP staff and Casino Hosts while ensuring the VIP office is operationally effective in the absence of VIP Management.
• Performs other incidental and related duties as required and assigned.

Qualifications

• Associate’s degree or comparable experience; Bachelor’s Degree preferred.
• A minimum of 1 year as a casino host or equivalent VIP experience
• Excellent communication skills in English.
• Proficiency in PC operations including Windows, Word, Excel, and Outlook.
• Knowledge of the Advantage system and LMS preferred
• Good organizational skills; able to handle many projects at one time
• Ability to maintain composure under all circumstances.
• Ability to maintain the strictest confidence regarding all information concerning Atlantis and its guests
• Strong interpersonal and telephone skills.
• Ability to memorize data concerning various programs.
• Ability to meet flexible schedules and travel demands.
• Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.

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