Sr. Manager - Business Operations

Senior Manager, Business Operations

The Senior Manager, Business Operations is responsible for the business operations for a large (100 or more staff) department. Responsibilities include functions related to financial management, budgeting, contract management, human resource planning, inventory management, purchasing, workflow, process management, management of department-wide projects, and strategic decision-making for department project identification and selection. Supporting the department director, the Senior Manager, Business Operations ensures that processes and tools exist to maintain the daily operation of the assigned patient care department and provides data collection and analysis to insure sustainability of the department's functions over time.

Locations : Stanford Health Care

What you will do :

• Collaborate with department leadership and front line staff to achieve operational improvements and provide optimum quality of care for patients.
• Develop and maintain operational and program policies and procedures compatible with the function and objectives of the department and the division and meets all external compliance requirements.
• Coordinate the development and monitoring of internal systems compatible with overall division needs to ensure correct coding and charge capture.
• Analyze volume, revenue, cost, quality, productivity, and customer satisfaction trends to drive volume, growth, and profitability.
• Ensure cost control and appropriate revenue enhancement.
• Establish and maintain performance standards, service excellence, and operational efficiency and meet all regulatory requirements.
• Establish and maintain relationships with community partner organizations and / or vendors to build effective, collaborative workflows. Oversee contractual processes and ensure performance metrics are met with contract partners.
• Control supply inventory, storage, and usage. Ensure that equipment is maintained in an appropriate manner. Recommend equipment and service contract purchases.
• Analyze space needs, recommend and manage space renovation projects to meet programs and / or volume growth.
• Manage the day-to-day operations of the assigned department.
• Participate in capital and operational budget preparation process.
• May manage a variety of department-wide projects and / or lead or serve on cross-department teams on projects impacting other departments or directorates.
• May perform supervisory functions by interviewing, selecting and providing training for new staff; makes recommendations on personnel actions; evaluates subordinates' performance; determines the need for and initiates disciplinary action in order to ensure adequate and competent staffing for the department.
• Evaluate compliance and implement improvements, when necessary, to maintain compliance with The Joint Commission, Title XXII, CMS, CDPH, and other regulatory agencies or policies.
• Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
• Effectively support and fulfill the vision of SHC for developing services and capabilities to support growth and other business initiatives required.
• Prepare analysis and / or proposals for other enterprise departments when necessary. Serve as an internal consultant to other department management staff as needed.
• Work closely with all other department management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and technology strategies.
• Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.

Education Qualifications :

Experience Qualifications :

Required Knowledge, Skills and Abilities :

Physical Demands and Work Conditions :

These principles apply to ALL employees :

Equal Opportunity Employer : Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $76.90 - $101.91 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.