Supervisor - Eligibility & Enrollment

Due to the nature of this position and healthcare setting, up to date immunizations, including COVID, are required.

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.

Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.

At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.

Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.

Join our team and make a difference!

GENERAL SUMMARY :

The Eligibility Supervisor is responsible to assist the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc.

MUST BE IN THE NASHVILLE SURRONDING AREA!

Foundation Knowledge, Skills, and / or Abilities Required :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities :

• Provide onsite coverage as required
• Lead, supervise and develop departmental teams
• Oversee and direct the daily activities of the staff
• Coordinate account inventories and report daily / weekly to the Department Manager
• Prepare and conduct staff training
• Maintain time and attendance records for staff
• Problem solve operational issue
• Conduct performance reviews
• Assist with hiring
• Delegation and inspection of workflows

Additional Duties and Responsibilities :

workloads, etc.

Employee Code of Conduct

Firstsource 2009 | restricted 2

Educational / Vocational / Previous Experience Recommendations :

Working Conditions :

Benefits including but not limited to : Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.