Contact Center Architect – IVR / CCaaS Migration
Purple DrivePhoenix, AZ, Arizona, USA30+ days ago
Job type
- Full-time
Job descriptionDeep expertise in Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing) Experience with Five9 ecosystem Contact center migration to CCaaS (Cloud Contact Center) Data strategy development and cloud migration planning Strong understanding of data models and downstream impact Familiarity with AI / ML use cases : virtual assistants, sentiment analysis, predictive routing Collaboration with business, IT, and vendor teams
Contact Center Architect – IVR / CCaaS Migration
Location : Phoenix, AZ
Type : Contract - 6 Months
Job Description :
- Seeking an experienced Contact Center Architect with expertise in Genesys and Five9 platforms to lead a cloud migration initiative to CCaaS. The candidate will define the data strategy for migrating historical and real-time data, ensure reporting continuity, and support AI-driven customer experience enhancements.
Required Skills :
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Contact Center Ccaas • Phoenix, AZ, Arizona, USA