Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) is the first point of contact for homeowners, retailers, and community managers within the manufactured housing industry. This role is responsible for providing exceptional customer support by answering questions, processing service requests, resolving issues, and ensuring positive customer experiences. The CSR will act as a liaison between customers, internal departments (sales, service, production), and external partners to ensure that homes and related services are delivered and maintained at the highest level of quality.

Responsibilities :

• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
• Assist homeowners, retailers, and communities with warranty claims, service requests, and product questions.
• Coordinate with service technicians, parts coordinators, purchasing department, and production teams to schedule repairs and ensure timely resolution of issues.
• Maintain accurate records of all customer interactions, complaints, and resolutions in ERP systems.
• Educate customers on warranty coverage, maintenance guidelines, and proper home care.
• Process orders for replacement parts and track shipments to ensure timely delivery.
• Handle escalated concerns with professionalism and work toward fair resolutions.
• Collaborate with sales and manufacturing teams to communicate customer feedback for continuous improvement.
• Ensure compliance with federal, state, and company regulations specific to manufactured housing.
• Support special projects, service campaigns, and customer satisfaction initiatives.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

Job Type & Location :

This is a Permanent position based out of Leola, PA.

Pay and Benefits :

The pay range for this position is $40000.00 - $52000.00 / yr.

Company subsidized health & Rx plan and life Insurance coverage, Company provided dental and vision insurance for employee, spouse and dependents Voluntary ancillary benefits term life insurance, short-term disability Company-paid holidays (9) & paid time off (after 90 days) 401k pension plan with company match (after 1 year)

Workplace Type :

This is a fully onsite position in Leola, PA.

Application Deadline :

This position is anticipated to close on Dec 4, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.