Field Desktop Support Technician

TCI has an immediate need for IT Field Desktop Support Technician in Canonsburg, PA . This is a long-term contract opportunity not available for C2C.

NOTE : This position requires US Citizenship or Permanent Residence (Green Card).

SUMMARY

This IT Field Desktop Support Technician is responsible for providing operational and technical support for workstations in business environments located in remote offices.

Work hours are typically Monday - Friday, 8 - 5 pm but candidate must be available as called upon to perform duties during off-hours on occasion as needed. Support of these 24 / 7 Systems may require applicant to be available to respond within 90 minutes should problems arise.

RESPONSIBILITIES

• Responsible to provide Tier 2 onsite or remote support for installation, configuration, maintenance, and troubleshooting of all end user workstation(s) hardware, software, and peripheral devices. After hours support required at times to assist with high priority issues and requests.
• Prioritize and escalate customer issues to the appropriate IT Tier 3 support groups and, when necessary, coordinate with IT Field Services Smart hands to schedule on-site support visit.
• Support and maintenance of hardware devices to include imaging of standard and high spec desktop / laptop computers, tablets, and hand-held field devices.
• Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner.
• Resolve hardware and software problems efficiently with minimum disruption to users and coordinates hardware repairs with service vendors as merited.
• Collaborate with others, as an escalated level of support, to resolve major underlying technology issues which arise within project, or a product as needed. Identify opportunities to make changes in the process to eliminate outages, reduce waste, improve process and execution efficiencies, and improve communication within the team.
• Collaborate with all support and team members to ensure accuracy and efficiency of the inputs and outputs of the asset tracking system to other business processes.
• Implements, and enforces the IT Asset Management processes, policies and standards, work instructions and activities in compliance with the information technology infrastructure platforms.

REQUIREMENTS