Service Contract Execution Manager

Service Contract Execution Manager

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential.

The Service Contract Execution Manager is responsible for overseeing the performance of aftermarket service contracts, including planning, execution, and compliance with CSA and MSA agreements. This role ensures timely billing, receivables collection, and financial KPI achievement. Additionally, the position assists Field Service Managers with scope changes and acts as the escalation point for all aftermarket issues.

This is an onsite daily position based in Houston, Texas.

Responsibilities :

• Ensure compliance with CSA and MSA contractual obligations throughout the entire contract lifecycle
• Act as the primary point of contact for contract execution, supporting customers and resolving escalations professionally
• Collaborate with the Service Staff Manager on commercial issues and territory performance through regular meetings
• Demonstrate proactive ownership of assigned commercial area, including revenue, contribution margin, and cash metrics
• Execute timely billing processes (within five days) and manage escalated receivables collection in coordination with HQ Cash Collection
• Coordinate with Service Analyst and Ops Finance for financial projections, revenue recognition, and cost control
• Oversee complex service jobs from proposal through completion, ensuring alignment with P&L targets and contractual terms
• Plan and liaise with internal teams (planners, plant, field service managers) and customers to schedule maintenance and ensure compliance
• Deliver monthly and quarterly KPIs and support Voice of the Customer initiatives to enhance satisfaction
• Partner with the Commercial team on offering decisions and revenue opportunities
• Act as escalation point for aftermarket issues, including non-standard service concerns
• Perform other related duties as assigned to assist with successful operations and business continuity

Requirements :

Knowledge, Skills, & Abilities :

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.