Information Technology Operations ConsultantInDev • Washington, DC, US
Information Technology Operations Consultant
InDev • Washington, DC, US
9 days ago
Job type
- Full-time
- Part-time
Job descriptionServe as the primary point of contact for internal IT issues on an as-needed basis. Troubleshoot MS Teams, Outlook, SharePoint, connectivity, and device performance issues. Conduct new-hire IT training on InDev systems, tools, and security expectations. Maintain and optimize a ticketing system (platform or shared-tracker-based). Monitor Defender for Endpoint alerts, antivirus posture, and OS patching compliance. Develop and enforce secure baselines aligned with NIST 800-171 expectations. Maintain secure credential storage using approved password managers or vault solutions. Manage user accounts in MS365 / Azure AD, including MFA enforcement, password policies, and access controls. Configure conditional access rules for remote and privileged users. Support Active Directory account lifecycle processes and directory hygiene. Configure and maintain shared mailboxes, distribution lists, and Exchange Online settings. Administer Teams collaboration spaces for project teams, business development, and leadership. Implement and maintain SharePoint architecture for InDev (file hierarchy, permissions, governance) Tune spam / phishing filters and related security alerts. Maintain an inventory of all enterprise licenses. Ensure proper provisioning / deprovisioning during onboarding / offboarding. Track renewal dates and recommend consolidation or cost-saving opportunities. Validate license tiers and assignments. Ensure endpoint backups are enabled, healthy, and auditable. Maintain backup / restore processes for SharePoint and OneDrive with periodic testing. Recommend improvements to business continuity and disaster recovery plans. Create and maintain IT documentation including device lists, system diagrams, SOPs, and vendor contacts. Develop user-friendly guides for common tasks. Maintain knowledge base articles for imaging, troubleshooting, and support workflows. Procure laptops, software licenses, security tools, peripherals, and cloud services. Manage relationships with resellers, ISPs, hardware vendors, and SaaS providers. Evaluate tools and technologies to improve InDev's IT maturity. Significant experience with MS Teams, Outlook, SharePoint, connectivity, and device performance issues Significant experience provisioning, configuring, and shipping laptops using standardized InDev system images. Experience maintaining secure credential storage using approved password managers or vault solutions. Experience managing help desk incidents and issues. Experience supporting a hybrid or remote workforce. Familiarity with NIST 800-171 or similar security frameworks. Strong documentation, communication, and troubleshooting skills. Ability to work independently in an on-demand support model. Hands-on experience with MS365, Azure AD, Exchange Online, and device management. Experience with a federal contracting environment. Knowledge of ticketing systems or ITSM workflows. Experience with imaging or RMM tools. Innovative Environment : Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged. Meaningful Impact : Contribute to projects that directly impact federal agencies, driving positive change on a national scale. Dynamic Collaboration : Work alongside diverse experts who are passionate about pushing boundaries and making a difference. Agile Mindset : Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth. Learning Culture : Enjoy ongoing learning opportunities and professional development to expand your skill set. Cutting-edge Tech : Engage with the latest technologies and tools in the data integration landscape.
Position Title : IT Operations Consultant (On-Demand / Part-Time)
Location : Remote, but must be in based in the DC-Metro area.
Clearance : Must be a U.S. Citizen and Public Trust eligible.
Employment Type : On-Demand / Part-Time (hours vary based on need)
Overview :
InDev is seeking an IT Operations Consultant to provide on-demand, scalable support for InDev's internal IT environment. This role will help mature, secure, and optimize the systems, devices, and cloud platforms that enable our remote-first federal contracting workforce. This is not a full-time position — workload fluctuates based on operational requirements, special projects, onboarding surges, and security or system events.
Key Responsibilities :
Device & Hardware Management
- Provision, configure, and ship laptops using standardized InDev system images.
- Maintain a centralized asset inventory for laptops, peripherals, and assigned equipment.
- Ensure secure device disposal, remote wipe, retrieval, and re-issuance during offboarding cycles.
- Coordinate warranty, repair, and refresh activities across all company devices.
Help Desk, Support & SLA Management
Security, Compliance & Federal Expectations
Identity, Access & MS365 Administration
Email, Collaboration & SharePoint Governance
Software, Licensing & Subscription Oversight
Backup, Continuity & Data Protection
Documentation & Knowledge Management
Vendor Management & Procurement
Required Qualifications :
Preferred Qualifications :
About Us : At InDev, we're not just a company; we're a trailblazing force transforming the way IT applications shape the future. As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge IT solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us. Let's innovate. www.indev.com
Why InDev :
If you're ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let's shape the future together.
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Information Technology • Washington, DC, US
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