Operations Manager

As Operations Manager you will be responsible for assisting in the day-to-day leadership and direction of the hotel by maximizing financial returns driving development of people creating and maintaining a unique guest experience executing on brand standards and building awareness of the hotel and brand in the local community. If you are a go-getter with the natural ability to lead both people and processes we invite you to apply!

RESPONSIBILITIES

• Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates.
• May lead the operations of housekeeping maintenance sales and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture.
• Ensure designated departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments.
• Ensure direct report team members receive proper training for each position including safety training and standard operating procedures.
• Conduct regular department meetings.
• Assist with human resources functions of reporting departments by controlling turnover motivating employees focusing on employee development and retention.
• Provide mentoring coaching and regular feedback to help manage conflict improve team member performance and recognize good performance.
• Assist with the sourcing interviewing onboarding culture training and ongoing development of each department with a focus on team member satisfaction productivity and guest satisfaction.
• Respond to guest requests and complaints timely efficiently appropriately and in an approachable manner.
• Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• May participate in the sales efforts and processes at the hotel when required; Interact with guests and individuals outside the hotel including but not limited to current and potential clients owning company representatives community leaders government officials travel industry representatives suppliers competitors and other members of the local community.
• Assist the General Manager with budget forecasting and P&L critique as necessary.

QUALIFICATIONS

BENEFITS

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1