Genesys Developer

Job Description :

Genesys Developer || Charlotte, NC / Plano, TX / Atlanta, GA (Hybrid) || Fulltime

Required Skills :

• 10+ years of development and Implementation experience with contact center solutions On-premise and Cloud.
• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with Third-party applications and Systems.
• Strong development experience with Genesys Framework including IVR development / Scripting, Routing, Strategy and Reporting.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development : Experience developing and deploying strategies in Genesys.
• Working Experience with eServices / Genesys Chat / Multimedia and Client Callback Solutions.
• Call Flow Debugging : Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis : Ability to analyze and optimize routing strategies for efficient call handling.
• Working experience on Major Genesys and NICE platform upgrades.
• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities :

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.