Patient Scheduler - Orlando

Job Description Summary :

Hiring range from $17+

The Patient Scheduler is responsible for scheduling clinical staff to visit patients. This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing.

Works closely with the pharmacy, nursing and warehouse to determine schedule needs and availability to insure appropriate patient care.

Performs other duties as required by Nurse Manager, Area Director of Nursing and / or Director of Operations.

Job Description :

Job Responsibilities (listed in order of importance and / or time spent)

Ensures appropriate staffing is arranged for all patient care.

Coordinates, monitors and schedules patient care across all clinical areas.

Contacts patients and clinicians to schedule and confirm deliveries and visits.

Responsible for interpreting physician’s orders and scheduling according to orders.

Completes tasks and runs reports in required platforms.

Coordinate scheduling needs with staffing availability.

Ensures management is aware of staffing needs and requirements.

Facilitates patient complaints or issues to appropriate department.

May need to perform clerk functions in addition to scheduling functions in the absence of a clerk.

Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.

Accepts other responsibilities and duties that may be assigned.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

i.e. hiring, recommending / approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and / or Experience Requirements

High School diploma or equivalent.

At least 1 year of previous scheduling experience.

At minimum, 1 year of experience in a general office administration setting or a similar fast paced environment(s)

Basic Qualifications

Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (work group, team, company management, external clients).

Basic level skill in Microsoft Word 2003 or later (for example : such as : creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).

Basic level skill in Microsoft Excel 2003 or later (for example : creating worksheets, entering data, creating basic formulas, working with cells and rows).

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Travel Requirements : (if required)

N / A

Preferred Qualifications & Interests (PQIs)

Previous home healthcare experience

Familiar with electronic scheduling platform

2 years of experience in a general office administration setting or similar fast paced environment(s)

Due to some state pay transparency laws, below is the minimum pay for the position :

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Minimum pay is $16.69+