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IT Support Specialist

AdvantageCare Rehabilitation
Pittsburgh, PA
Full-time

The IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills area.?

The successful candidate will be able to perform the following :

Responsibilities :

Primary responsibility is delivering exceptional technology support to all Advantage staff at all locations

PC builds, refreshes, and repairs.? PC and peripherals set-up and configuration

Asset management entry and maintenance

Maintenance of Office 365 / Exchange email system

Network support, setup and troubleshooting, as well as cabling

Printer / multi-function device support and troubleshooting

VoIP Phone system configuration, setup, and troubleshooting

Mobile device setup, configuration, and troubleshooting

Involvement in new facility transitions including on-site support and hardware configuration

Engagement in new technology projects and new technology rollouts

Experience :

At least two years of IT support experience in an office environment including remote and phone support.? Health care experience a plus.

Minimum two year degree from a college or trade school

Experience with help desk ticketing and asset management systems

Skilled in use of remote troubleshooting tools, as well as possessing excellent communications skills both written and verbal

Experience in Office 365 / Exchange administration, Skype for Business, Zoom, Microsoft Teams

Experience in firewall / switch / wireless AP configuration. Ubiquti and Meraki a plus

Experience with Active Directory / Azure AD administration

Proficiency in supporting a Windows 10 / 11 and Office 365 environment

Experience with Apple iOS and MDM management tools

Ability to perform basic PC / laptop / printer hardware repairs

Sharepoint experience a plus!

This position requires occasional travel, sometimes overnight, to our offices and facilities.? Must be able to lift 50 lbs.

30+ days ago
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