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The IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills area.?
The successful candidate will be able to perform the following :
Responsibilities :
Primary responsibility is delivering exceptional technology support to all Advantage staff at all locations
PC builds, refreshes, and repairs.? PC and peripherals set-up and configuration
Asset management entry and maintenance
Maintenance of Office 365 / Exchange email system
Network support, setup and troubleshooting, as well as cabling
Printer / multi-function device support and troubleshooting
VoIP Phone system configuration, setup, and troubleshooting
Mobile device setup, configuration, and troubleshooting
Involvement in new facility transitions including on-site support and hardware configuration
Engagement in new technology projects and new technology rollouts
Experience :
At least two years of IT support experience in an office environment including remote and phone support.? Health care experience a plus.
Minimum two year degree from a college or trade school
Experience with help desk ticketing and asset management systems
Skilled in use of remote troubleshooting tools, as well as possessing excellent communications skills both written and verbal
Experience in Office 365 / Exchange administration, Skype for Business, Zoom, Microsoft Teams
Experience in firewall / switch / wireless AP configuration. Ubiquti and Meraki a plus
Experience with Active Directory / Azure AD administration
Proficiency in supporting a Windows 10 / 11 and Office 365 environment
Experience with Apple iOS and MDM management tools
Ability to perform basic PC / laptop / printer hardware repairs
Sharepoint experience a plus!
This position requires occasional travel, sometimes overnight, to our offices and facilities.? Must be able to lift 50 lbs.
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