ServiceNow Engineer Platform Operations

Overview

KPMG is seeking a ServiceNow Engineer - Platform Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity. KPMG is an equal opportunity employer. We are known for a culture that encourages individual development, embraces an inclusive environment, rewards innovative excellence, and supports our communities.

Responsibilities

• Lead and execute support and enhancement requests across all ServiceNow products / modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
• Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
• Contribute to all aspects of the Platform and Plugin / Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
• Manage platform health, monitoring performance, and maintaining integration points
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions

Qualifications

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