Provisioning & Stored Cards, Vice President

Provisioning & Stored Cards, Vice President

The Commerce Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Provisioning & Stored Cards, Vice President, in Connected Commerce on the Payments product team, you will focus on delivering seamless customer experiences that enable and encourage customers to use Chase cards wherever, whenever, and however they want to pay. You will manage critical priorities in the backlog, including platform and customer-facing solutions, and be the voice of product and the customer with engineering and other key partners. In this role you must be able to work well across time zones, have strong experience in product management and Agile product delivery, with a passion for driving "start-up" efforts in large companies, and a desire to be on the forefront of technology and digital payments.

Job Responsibilities

• Define new features, leading product discovery, gathering requirements and defining user stories and acceptance criteria for both back-end and front-end services
• Manage product and team backlog, ensure strong agile metrics, and support ongoing production support, issue & defect resolution and prioritization
• Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready
• Define and monitor metrics and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
• Collaborate with a team of cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
• Deliver communications to executives and leadership team on the strategy and progress.
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer.

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills