Italian Speaking Customer Service for Finance industry

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in other countries, specializing across diverse industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our meticulous recruitment process that ensures the ideal match between exceptional candidates and esteemed employers. Currently, we are seeking an Italian Speaking Customer Service Representative to join our dynamic team within the finance industry. This role offers the unique opportunity to engage with clients in Italian, providing them with exemplary service and support in their financial matters. As part of our commitment to helping candidates find their dream jobs abroad, we also ensure a smooth transition and a welcoming work environment. If you are passionate about customer service and have a strong background in finance, we encourage you to apply and be part of a rewarding experience that enhances your career while making a significant impact in the field of consumer services.

Responsibilities

• Provide exceptional customer service to Italian-speaking clients in the finance sector.
• Assist clients with inquiries related to financial products and services.
• Resolve client issues and complaints in a timely and efficient manner.
• Maintain a comprehensive knowledge of company policies, procedures, and the financial industry.
• Document client interactions accurately in our customer relationship management (CRM) system.
• Collaborate with other departments to ensure customer needs are met and issues are resolved.
• Contribute to the continuous improvement of customer service processes and practices.