Vice President of Customer Experience - New Hyde Park, NY

Job Summary

As the Vice President of Customer Experience, you will lead and manage all aspects of customer relationships and business operations to ensure excellence, efficiency, growth, and retention. You will oversee people, resources, service delivery, and foster a culture of hospitality while analyzing systems and results to drive continuous improvement.

Key Responsibilities

Drive results across client growth, retention, satisfaction, people leadership, financial performance, retail and marketing programs, and executive team participation.

Lead the business to achieve high performance as measured by company scorecards.

Build strong relationships across all levels of the organization.

Identify client needs and maintain a high level of emotional intelligence.

Communicate account progress and new company initiatives to clients.

Conduct and monitor customer, client, and associate satisfaction surveys.

Visit client sites and facilities regularly.

Deliver corporate communications and priorities to regional teams and clients.

Build and lead a high-performing, results-driven team.

Cultivate a people-focused culture emphasizing growth and development.

Ensure corrective actions are taken at client sites not meeting satisfaction standards.

Develop and monitor accurate budgets and forecasts.

Ensure financial performance aligns with client expectations.

Support the sales process, including site surveys, presentations, negotiations, and contract approvals.

Oversee operations team performance at customer sites.

Ensure annual audits are conducted, including financial, contractual, customer satisfaction, sanitation, food safety, and HR compliance.

Preferred Qualifications

Bachelor's degree or equivalent professional experience.

1015 years of upscale food service experience, including 8+ years in management.

Proven experience in personnel management, including hiring, supervision, evaluation, development, and succession planning.

Ability to multitask and stay focused in a fast-paced environment.

Strong business acumen with the ability to make decisions based on financial data.

Knowledge of HACCP controls and proper food storage / use.

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

ServSafe or Department of Health certification is a plus.

Ability to interpret financials, business records, and statistical reports.

Skilled in policy analysis and strategic communication at the C-suite level.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer the following benefits to associates : Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.

About Compass Group : Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.