Director of Human Resources

The Better Business Bureau (BBB) is seeking a talented and dedicated Director of Human Resources to lead our HR department in Chicago. This is a rare opportunity to join our leadership team.

Here, you'll have a purpose-driven role and work alongside passionate colleagues that consistently produce great work, all in a fun, rewarding, and collaborative environment. We're looking for someone who is strategic, analytical, accountable, a strong communicator, and has a proven track record of success.

Company Description :

Be a part of a legendary non-profit organization celebrating its 100th anniversary in Chicago in 2026.

Fast Company recently recognized the BBB as a "Brand That Matters" and said "(The Better Business Bureau is) the go-to source for scoping out business credibility."

There are 90+ BBBs throughout the U.S. and Canada, and the Chicago BBB is among the largest in North America.

Our mission is to educate and connect people with businesses they can trust. Our website (BBB.org), is among the top 1% of most trafficked websites in the world.

To familiarize yourself with our organization, view our social media : @ChicagoBBB via Facebook, LinkedIn, and Instagram or go to bbb.org / chicagobuzz to learn more.

Position Summary :

The Director of Human Resources will be responsible for both strategic planning and day-to-day HR operations. Reporting directly to the CEO, this role will lead all core HR functions including recruitment, employee relations, compliance, benefits administration, and culture-building. This high-impact role is ideal for a dynamic HR leader who enjoys wearing many hats and working independently, while partnering closely with the leadership team to support staff across the organization. The position is a full-time, remote role, although some occasional on-site attendance throughout the year is mandatory. We are seeking candidates that reside in the greater Chicagoland (city / suburban) area.

Key Responsibilities :

Strategic HR Leadership

• Advise the CEO and leadership team on HR strategy, workforce planning, and people-related initiatives
• Align HR practices with BBB core values and mission
• Champion an inclusive, equitable, and engaging workplace culture
• Collaborate with the Finance team to develop and manage the HR budget and resource planning
• Implement new policies which adapt to workplace factors such as AI, Whistleblower, and Remote Work
• Maintain the organization's Accountability Chart

Recruitment & Onboarding

Employee Relations & Performance Management

Compensation & Benefits

Compliance & HR Operations

Learning & Development

Qualifications and Skills :

Salary & Benefits :

The salary range for this role is $100,000 - $120,000 compensation. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skills. The Better Business Bureau reviews compensation regularly and may adjust base salaries to reflect market competitiveness. In addition to salary, individuals may be eligible for a discretionary performance bonus.

Our employee benefits include :

Equal Employment Opportunity

The BBB is an equal opportunity employer and does not discriminate on the basis of a person's race, color, religion, creed, sex, national origin, ancestry, age, disability, sexual orientation, gender identity, marital status, military status or any other category protected by law. All decisions regarding recruiting, hiring, training, promotions, compensation, benefits, discipline, transfer, lay-offs, and education shall be made without regard to the foregoing. The BBB will provide reasonable accommodations for individual religious beliefs and to individuals with disabilities as provided by law.

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