The Assistant General Manager (AGM) supports
the Front and Back of the House operations and overall performance of a single
QSR location. The AGM works in
partnership with the General Manager and assumes operational leadership
responsibility when the GM is offsite. This role focuses
on execution, team leadership,
and development, and serves as a key pipeline position for future General
Manager roles.
• Supports BOH and FOH daily operations to ensure consistent execution of company standards and guest service
expectations.
• Assists the GM in managing operational controls including labor,
food cost, inventory, and daily performance metrics.
• Helps analyze
operational results and supports action
plans to improve
efficiency, productivity, and profitability.
• Ensures operational readiness during shifts
by addressing staffing, product availability,
and execution gaps.
Manage third-party delivery services and ensure same quality of food and guest service Identifies operational
opportunities and implements action plans to improve performance, efficiency,
and profitability.
• Leads and supports Shift Supervisors and restaurant team members through coaching, direction, and role
modeling.
• Reinforces performance expectations and supports
corrective action in partnership
with the GM.
• Creates a positive and respectful work environment that promotes teamwork, engagement, and accountability.
• Serves as a developmental leader for Shift Supervisors, preparing
them for increased responsibility.
• Supports onboarding and training of new hires to ensure
understanding of job duties,
service standards, and safety requirements.
• Reinforces proper
execution of policies, procedures, and brand standards through hands-on leadership.
• Ensures required
training and certifications are completed and
maintained.
· Promotes a guest-first culture
and addresses guest
concerns and complaints during assigned shifts.
·
Supports guest recovery
efforts and escalates complex issues to the GM as needed.
· Reinforces service
standards and monitors
guest interactions to ensure a consistent
experience.
· Responsible to manage guest
sentiments via in-person feedback and other reviewing sources, i.e. Yelp,
Google, Tattle, etc.
• Assists the GM with interviewing, hiring,
and onboarding team
members.
• Supports schedule
execution by managing
shift coverage, call-offs, and staffing
adjustments in real time.
• Enforces attendance and punctuality expectations in accordance with company
policies.
• Ensures daily compliance with food safety,
sanitation, and workplace safety standards.
• Conducts routine
checks of BOH and FOH areas to identify safety,
cleanliness, or facility
concerns.
• Reports maintenance, equipment, or safety
issues promptly to the GM.
• Supports compliance with all applicable employment laws and company policies.
• Maintains ongoing
communication with the GM regarding daily operations, staffing, and performance issues.
• Partners with HR, Training, and Operations teams as directed
to support company initiatives.
• Communicates clearly
with team members
to ensure alignment and consistent execution.
• Completes other duties as assigned by the General
Manager
• Obtains ServSafe
Certification within 30 days of hire
• Minimum of 2 years of experience in a supervisory or management role in a QSR or similar environment
• Demonstrated ability
to lead, coach,
and motivate a diverse team
• Working knowledge
of restaurant operations, labor management, and food safety practices
• Proficiency in verbal and written English
communication; bilingual English/Spanish is a plus
·
Flexible availability, including nights, weekends, and holidays.
·
Intermediate computer skills,
including MS Office
(Excel, Word, Outlook)
·
High School Diploma
or equivalent
· Guest-Centered Mindset
·
Team Leadership & Coaching
·
Communication & Coordination
·
Problem Solving
·
Reliability & Follow-Through
·
Compliance & Safety
Awareness
Assistant General Manager • Upland, California, United States
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