Technical Account Manager

As a full-time Technical Account Manager, the successful candidate will serve as the primary technical advisor for mid-market clients, managing onboarding, platform optimization, and customer enablement while working remotely. Key responsibilities Build and maintain strong relationships with technical buyers and champions within assigned accounts Lead technical check-ins, platform reviews, and service performance discussions, ensuring customer satisfaction Proactively monitor account health and resolve customer escalations by coordinating with internal teams Required qualifications 5-8 years of experience in customer success, technical support, or technical account management in IT/security Strong understanding of cybersecurity, including incident response and threat intelligence Ability to translate the needs of SOC and IR teams into effective account strategies Strong presentation skills for engaging mid-sized and cross-functional groups Familiarity with security frameworks such as NIST or MITRE ATT&CK is preferred