Overview
The Outlet Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels.
He / she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets;
and meet budgeted productivity while keeping quality consistently high.
Responsibilities
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, including wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
Qualifications
Education & Experience :
At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience;
or a 2-year college degree and 2 or more years of related experience.
- Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
- Must supervise 2 or more employees.
- Does not spend more than 50% of time performing outlet duties.
Physical requirements :
- Long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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