Operational Risk Manager I- Risk Oversight and Assessments

Work Location :

Mount Laurel, New Jersey, United States of America

Hours : 40

Pay Details :

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business : Risk Management

Job Description :

The Operational Risk Manager I provides a broad range of risk analysis, reporting and / or support to business partners and acts as a specialist / expert in providing guidance / advice on a range of risk related matters within assigned or own area of specialization. This includes responsibility as program manager for one or more enterprise risk management initiatives. Programs may include but are not limited to Business Continuity Program, Business Resumption and Disaster Recovery Planning, Vendor Management, Records Management, Risk Management Program (Sarbanes-Oxley, Risk Assessments), Information Security, Records Management, Corporate Policy System and Key Risk Performance Indicators for Customer service excellence, Risk Management Metrics Reporting, Corporate Insurance, Reconciliation Control, Affiliate Transaction Governance and support for the implementation of special projects within Risk Management. Provides vision and leadership in directing and implementing the Company's strategic operational risk management program. Manages and develops a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company. Builds and maintains strong relationships with key internal and external partners. Enhances internal controls, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization.

Depth & Scope :

Manages a group of specialists / analysts or operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and / or multiple jurisdictions

Participates on project working groups and / or internal and external committees as an expert within a major risk category

Works with specific regulators and support units to deal with business issues for own area of specialization

Compiles reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures

Develops and maintains comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite.

Leads the development and / or implementation of specific standards, policies, and / or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements

Leads or contributes to effective management of financial results and budgeting activities

Analyzes potential risks and ensure escalation of key risks to appropriate areas and / or business leaders

Establishes and provides on-going analysis and reporting on operational risk and / or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues

Coordinates and / or guides activities relating to core operational risk disciplines / programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management. Regulatory Compliance, Affiliate Transaction Governance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel, etc.)

Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes

Directs the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable

Where appropriate oversee the development of key risk indicators for areas of specialized expertise.

May also be accountable for managing ancillary risk areas (e.g. Reconciliation Control, BCM, incident management, outsourcing / vendor management, fraud aggregation and assessment, Basel requirements, capital analysis, change management, privacy, AML, LCM, and other regulatory issues) in addition to core risk management functions

Provides insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators

Contributes as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control)

Protects TD Bank's interests by keeping abreast of business trends, risk management issues, and by maintaining a good knowledge of existing and emerging risk issues across the business

Supports risk management through the execution of projects in support of the requirements of risk management as a business, including Financial Planning and Analysis, responses to specialized regulatory requirements, Board Risk Committee presentations, management of the Portfolio Investment Committee and other requirements as defined

Develops and maintains a good understanding of the regulatory landscape and relevant requirements for the business, ensuring key risk issues are identified, requirements interpreted and articulated to appropriate business units / functional areas

Represents the business or functional area on various risk management committees or working groups by presenting business or functional level issues and concerns

Builds awareness of key risk issues, drivers and mitigates by educating business leaders / management and providing training to broader groups as necessary

Contributes to the development of executive level tools and / or comprehensive risk capital frameworks for the management of key risks

Advances the practice of risk management in the business or corporate functional support areas through contributions to TD Bank's enterprise-wide risk strategy and corporate Operational Risk Management requirements

Develops and fosters strong relationships with business unit management to improve the understanding and communication of business-specific operational risk and / or other key risk management issues

Prepares board and executive management reporting, facilitate or contribute to meetings involving a range of stakeholders and senior management of TD Bank

Education & Experience :

Bachelors degree or progressive work experience in addition to experience below

7-10 years related experience required

Previous management experience

Requires in-depth knowledge of operational risk management issues for a significant, complex and / or large scale business

Ability to coach, counsel, train, and lead staff

Strong attention to detail with the ability to recognize and react to discrepancies

Ability to track and coordinate large and complex processes

Strong interpersonal skills including demonstrated conflict management and negotiation skills

Project planning and management skills

In depth knowledge of financial services processes and workflows

Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization

Strong communications skills both written and verbal

Ability to influence the decisions and actions of others without express authority

Excellent analytical skills with the ability to synthesize summary reports from large sources of data

Travel may be required

Preferred Qualifications :

Operational and / or Enterprise Risk Management Experience

Experience with Risk Management Activities such as : Risk Control Self Assessments, Control Design, Control Mapping / Inventorying, Developing KRIs / KPIs, Risk Appetite Monitoring, and similar

Ability to communicate complex risk topics to non-technical stakeholders

End to End Credit Card and Unsecured Lending Product Knowledge

Knowledge of Consumer Lending Regulations (TILA, ECOA, FCRA, UDAAP, and similar)

Familiarity with TSYS and Experian Systems (ADM, TS2, PCO, etc.)

Strong Experience Partnering with Compliance, Legal, AML / FCRM, Privacy, Fraud, and Collections

Project Management experience

Any relevant certifications in consumer compliance or risk management (ex. CRCM, CERP, FRM)

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel - Occasional

International Travel - Never

Performing sedentary work - Continuous

Performing multiple tasks - Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds - Occasional

Sitting - Continuous

Standing - Occasional

Walking - Occasional

Moving safely in confined spaces - Occasional

Lifting / Carrying (under 25 lbs.) - Occasional

Lifting / Carrying (over 25 lbs.) - Never

Squatting - Occasional

Bending - Occasional

Kneeling - Never

Crawling - Never

Climbing - Never

Reaching overhead - Never

Reaching forward - Occasional

Pushing - Never

Pulling - Never

Twisting - Never

Concentrating for long periods of time - Continuous

Applying common sense to deal with problems involving standardized situations - Continuous

Reading, writing and comprehending instructions - Continuous

Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more ()

Additional Information :

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.