Customer Relations Representative.
Location
Richmond, VA
Market
Surveying & Engineering (PSG)
Who is Team Fishel?
Since 1936, we’ve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do.
We’re industry professionals driven by high performance for our customers and each other. Interested in joining our Team?
Description
Team Fishel, the Best Choice in Utility Engineering and Construction, is hiring Customer Relations Representatives for our Hartfield, VA based Professional Services Group.
The Customer Relations Representative provides communication support throughout the life cycle of a project as it relates to both our engineering and construction services.
Teammates in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of our customer and ensuring issues are addressed consistently with company policies and practices.
Works under general supervision.
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Process customer requests in a courteous, efficient, and timely manner
Manage customer interactions professionally and efficiently
Effectively address customer questions, complaints and concerns within the scope of responsibility
Facilitate customer issue escalations to local management / support as required
Determine necessity for field visits
Meet with customers on site where construction has commenced
Participate in quality coaching sessions to ensure efficient and effective interactions with customers
Keep supervisor informed of any work-related concerns
Perform other duties as assigned
Requirements & Qualifications
Ability to read, write, speak and understand English, bilingual in Spanish a plus
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
High school diploma or equivalent
Experience working in cable operations and / or telecommunications call center preferred but not required
This position requires 50 to 75% field (outdoor) work
Benefits
- Health Insurance
- Wellness Program
- Life Insurance
- 401(k) Retirement Savings Program
- Profit Sharing
- Paid Leave Benefits
- Teammate Assistance Program
Team Fishel offers excellent industry training and a career development path for our Teammates. Competitive pay and benefits, including health insurance, 401k, and a company profit sharing plan!
Join Team Fishel, your future and your team.
EOE / DFWP
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