Billing Specialist I

Billing Specialist I - Westlake, TX

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets : our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Billing Specialist (P1) is an entry-level role within the Billing department, primarily responsible for managing billing operations. The individual in this role will assist in preparing invoices, ensuring accurate billing information, and supporting the team in achieving billing efficiency targets. This position requires foundational experience in billing or accounting, as well as effective communication and organizational skills.

What You'll Do

Billing Support :

Assist in preparing and issuing invoices to customers in a timely manner.

Verify billing information for accuracy and resolve any discrepancies.

Document all billing activities and maintain accurate records of customer interactions.

Dispute Resolution :

Investigate basic billing disputes and collaborate with senior team members for resolution.

Communicate effectively with customers to clarify billing details and address any concerns.

Documentation and Record-Keeping :

Maintain accurate and organized records of billing activities for reporting and audit purposes.

Assist in the retrieval of documentation related to billing as needed.

Reporting :

Help prepare reports on billing activities for internal stakeholders.

Track and summarize billing metrics to assist in performance evaluations.

Communication :

Engage with both internal teams and customers to provide updates on billing status and invoicing efforts.

Respond to inquiries related to billing and assist in payment-related support.

Compliance and Process Adherence :

Follow company policies and industry best practices regarding billing procedures.

Ensure compliance with internal controls and contribute ideas for process improvements.

Team Collaboration :

Work closely with the Billing team and collaborate with Accounts Receivable and other departments to resolve customer billing issues.

Participate in team meetings and contribute to a positive team environment.

What You'll Bring

Education & Experience :

High school diploma or equivalent; an associate or bachelor's degree in accounting, Finance, or related field is a plus.

0-1 years of experience in billing, accounts receivable, or customer service.

Skills & Abilities :

Proficient in Microsoft Office Suite, particularly Excel; experience with ERP systems is a plus.

Strong attention to detail, accuracy, and problem-solving skills.

Ability to work independently and collaboratively in a team environment.

Effective communication skills, both verbal and written.

Customer service-oriented, with the ability to manage inquiries professionally.

Physical Demands :

Ability to sit for extended periods.

Regular use of a telephone headset for customer and colleague communications.

Extended periods of typing and working with digital displays.

Work Environment :

Work in an office setting or remotely, depending on the company's needs.

Flexibility to work extended or irregular hours when necessary.

Physical Demands :

Ability to sit for extended periods.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.