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Vice President of Customer ExperienceVirtualVocations • Reno, Nevada, United States
Vice President of Customer Experience

Vice President of Customer Experience

VirtualVocations • Reno, Nevada, United States
6 days ago
Job type
  • Full-time
Job description
Leading the transformation of customer experience capabilities, the full-time salaried Vice President of Customer Experience Product Transformation will define strategy and product roadmaps for AI-powered servicing across voice and digital channels while driving global deployment and optimization efforts. Key responsibilities Establish and execute the product vision and multi-year roadmap for AI-powered customer experiences across various channels Design and optimize end-to-end self-service customer journeys, ensuring intuitive and accessible experiences Oversee the global deployment and continuous improvement of AI-powered customer experiences, partnering with cross-functional teams Required qualifications 15+ years of experience in digital transformation, contact center, or servicing strategy/operations Proven leadership of large-scale customer experience or contact center transformation programs Experience managing multi-million-dollar transformation portfolios and influencing senior executives Strong understanding of AI-powered customer experience platforms and servicing operations Demonstrated ability to lead in highly regulated environments and build high-performing teams
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Vice President of Customer Experience • Reno, Nevada, United States

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