Program Manager

Program Manager Job Description

Client Account Ownership Full ownership of a strategic client account, ensuring successful delivery of large-scale product development programs while proactively identifying new business opportunities.

Client Relationship Management Proven experience in building strong client relationships with excellent articulation, negotiation, and detailing skills to foster trust and confidence.

Program Status & Reporting Ability to present clear, concise, and data-driven status updates to client leadership, including CIO-level reporting.

Product Development Coordination Strong experience in orchestrating product development phases from requirement grooming and engineering to testing, rollout, and release ensuring adherence to modern engineering practices (CI/CD, DevOps, Automated Testing, etc.).

Technical Understanding Adequate exposure to web technology architecture, cloud platforms, and data solutions to support technical discussions and solutioning.

Agile Program Management Demonstrated expertise in Agile product development with multiple scrum teams, including backlog management, sprint planning, and ceremonies across distributed teams.

Experience with Onsite-Offshore Teams Proven track record of working in hybrid models with offshore teams of 50+ members delivering complex product development programs.

Detail-Oriented Leadership Strong passion for diving into product, functional, and technical details to ensure quality outcomes.

Domain Knowledge (Preferred) Experience in Payment Processing, Settlement, or Commission processing in the hospitality or financial services domain is a plus.

End-to-End Account Management Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities.

Onsite Program Leadership Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team.

Client Relationship Management

• Represent Experion as an Ambassador at Client side ensuring Experion is seen as a trusted partner in delivery, quality, and communication.
• Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value-driven interactions.
• Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated.
• Proactively identify and pursue new opportunities to expand Experions footprint within the client organization.

Product Requirements & Engineering Coordination

• Product Grooming Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experions Product team (onsite and offshore).
• Workshop Management Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners.
• Sprint Execution & Tracking Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations. Note: This will involve multiple scrum teams.
• Product Reviews/Demos Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure.

Program Status & Metrics Management

• Develop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines.
• Proactively identify dependencies, risks, schedule delays, or delivery threats communicating them to stakeholders with actionable mitigation plans.
• Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager.

Communication & Reporting

• Deliver clear, concise, and impactful communication both written and verbal ensuring client stakeholders are informed and engaged.
• Present program updates to Clients CIO and leadership team with a focus on summarization, risk visibility, and actionable insights.

Any Additional Information/Specifics

• Experience in Quality Assurance and production support.
• Highly effective and thrives in a dynamic environment.
• Comfortable with proactive outward communication, leadership, and positive about accepting challenges.