Accounts Receivable / Customer Service Specialist

Job Description

Job Description

We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.

Responsibilities :

• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.
• Review lease agreements to verify payments and determine potential credits, subject to management approval.
• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.
• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.
• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.
• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.
• Facilitate the collection of overdue payments while fostering strong customer relationships.
• Download payment data from customer portals and ensure proper application.
• Verify data input for accuracy and compliance with financial standards.
• Minimum of 2 years of experience in accounts receivable or customer service roles.
• Proficiency in Microsoft Excel and familiarity with systems such as Infor and Lawson.
• Strong organizational and analytical skills to manage financial data and reports.
• Excellent communication skills for handling client inquiries and resolving issues.
• Ability to build and maintain positive relationships with customers.
• Experience in managing client accounts and ensuring accurate payment processing.
• Attention to detail to ensure the accuracy of financial records.
• Knowledge of accounts receivable processes and best practices.