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Southeasth Health
Access Specialist I - Hematology/Oncology ClinicSoutheasth Health • Dothan, Alabama, US
Access Specialist I - Hematology/Oncology Clinic

Access Specialist I - Hematology/Oncology Clinic

Southeasth Health • Dothan, Alabama, US
30+ days ago
Job type
  • Full-time
Job description

Description

QUALIFICATIONS:

  • High School diploma;
  • Prefer one year of hospital or clinic revenue cycle experience;
  • Working knowledge of computers;
  • Medical terminology required. Medical terminology may also be completed through SEH training and development electronic education program within orientation period.

LANGUAGE/ COMMUNICATION SKILLS:

  • Excellent written, verbal and interpersonal skills;
  • Ability to interact with customers in both hospital and clinic environments.

SKILLS:

  • Basic keyboard/typing skills;
  • Basic computer skills;
  • Calculator skills;

POSITION DUTIES:

  • Works as part of a multi-disciplinary team to provide answers to inquiries and questions;
  • Troubleshoot problems and provide information;
  • Handle intervention or referrals with a professional and respectful customer service focus telephonically and/or in person;
  • Provides a variety of support services in connection to the day-to-day operations in a health care environment.;
  • First and ongoing point of contact for all clients either by phone or in person;
  • Provides scheduling or patient enrollment for services;
  • Enters/updates all demographic information, financial/billing information, caregiver contact information, and additional information needed to complete patient record;
  • Verifies third party payer coverage;
  • Collects self-pay balances;
  • Schedules patient for planned clinical services;
  • Makes referrals for customers to appropriate resources;
  • Must be able to consistently stay calm while interacting with clients telephonically or in person;
  • Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills;
  • Must be flexible with the business needs and report daily with a “can do” approach;
  • Provides estimates for clinical services;
  • Performs transcription of basic orders in software system for patient account processing;
  • Obtains/initiates authorizations for clinical services when required;
  • Obtains all required signatures needed for billing and clinical treatment;
  • Coordinates assistance and initiates self-pay workflows;
  • Responsible for assisting patients with SE Health financial assistance programs;
  • Performs all other duties as assigned.


Shift

Day

Shift Details

8:00 am - 4:30 pm


FTE

1


Type

Regular
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Access Specialist I - Hematology/Oncology Clinic • Dothan, Alabama, US

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