User Experience Researcher

Double Good's mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams.

We create joy through our Kids Foundation which hosts Double Good Days events across the country to bring all-ability fun to children with special needs and their families.

As featured on the Today Show, Double Good is not just about the product; we have a strong social mission.

In recent years, Double Good has seen 40% year over year growth, and we're excited about our future! We're excited about the possibility of you joining our mission.

We are looking for a User Experience Researcher to join our growing Product Tech team.

Location - Chicago, Hybrid

About the role :

• Plan and conduct research studies using a variety of qualitative and quantitative methods
• Analyze and synthesize data to identify user needs, pain points, and behavioral patterns
• Foster a deep understanding of user needs and behaviors, contributing to the development of user personas, journey maps, and empathy-driven design
• Collaborate with cross-functional teams, including product managers, designers, and developers, to integrate user insights into the product development process
• Present research insights and recommendations to stakeholders at various levels of the organization
• Advocate for user-centered design principles throughout the product lifecycle
• Participate in design reviews to determine usability, accessibility, and desirability

Experience & Skills we value :

• Minimum of 3+ years of experience working in UX and working with an Agile product team
• Ability to empathize with users
• Exceptional verbal and written communication
• Knowledge and experience performing user research through a variety of methods throughout the design process
• Experience creating intuitive solutions across devices and platforms
• Experience creating information architecture diagrams, wireframes, prototypes, user flows, and personas
• Proficiency with working in UX tools such as Maze, UserTesting.com, etc.

We're on a mission to create more joy in people's lives, and that includes our internal employees. We create a place people love to be a part of, where people can discover and practice their unique skill sets, a place where they can contribute and do their best work.

We do this by offering our employees :

Benefits and Perks :

• Medical, Dental, Vision insurance
• Flexible Spending Account / Health Savings Account
• 401k with 4% Company Match
• Generous PTO
• 11 Holidays in the year
• Paid Parental Leave
• Comprehensive Employee Assistance Program (EAP) available to all employees 24 / 7
• Company sponsored disability and life insurance
• Monthly Popcorn Allowance (yup, free popcorn)
• Volunteer opportunities with charity partners and the Double Good Kids Foundation
• Company events (Happy Hours, Ice Cream Trucks, Summer Shindig, Holiday Party)

We are an equal opportunity employer and value diversity at our company. We want our employees to reflect the diverse communities we serve.

We embrace the uniqueness in everyone, and we encourage each person to be their true selves. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued here.

We do not stand for discrimination or harassment of any kind. Come as you are.