Come join us! WellSky is seeking a Sr. Technical Support Analyst to join our HCS team. In this role, you will be responsible for verifying and confirming client-facing application technical issues for escalation.
Responsibilities include testing, validating, and resolving issues as appropriate through SQL, databases, and development tools.
You will be responsible for the following :
- Review, troubleshoot, and document escalated software operational issues and technical issues
- Assist Engineering and QA in identifying, debugging, testing, and resolving client-facing application issues
- Document SalesForce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications
- Escalate unresolved issues with thorough documentation as required, maintaining ownership of issue through resolution
- Ensure required response time and resolution times are met
Required Qualifications :
- Bachelor's degree in a related field
- 4-6 years related work experience
- Experience troubleshooting code in SQL(SSMS) or equivalent
Preferred Qualifications :
- Care Tend or CPR+ knowledge
- Data management experience
- Reporting experience, including Crystal Report and BI
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LI-Hybrid
Additional job expectations applicable to this position include :
- Willingness to work additional or irregular hours as needed
- Working in accordance with corporate and organizational security policies and procedures
- Performing other responsibilities as assigned
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky :
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
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