Assistant Manager/Shift Leader

Robeks is a smoothie franchise chain headquartered in Los Angeles, California, USA. Founded in 1996 by David Robertson, a former investment banker, as of January 2021, the company has 83 franchise locations.

This location and Stamford are part of the same franchise.

Fun. Flexibility. Growth!

Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. Here, you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness.

Duties & Responsibilities:

• Take customer food orders, enter order information into the point-of-sale terminal and accurately process payments
• Provide outstanding hospitality and service to all guests
• Maintain solid product knowledge to answer questions and make order suggestions.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Contribute to team efforts by accomplishing related results as needed
• Resolve customer complaints provide relevant information

Qualifications

WEEKEND AVAILABILITY A MUST

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At least six months of restaurant management experience, or one year of retail management experience

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Experience running a restaurant shift without supervision

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General restaurant or retail knowledge

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Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)

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Knowledge of federal, state, and local health and safety laws and regulations

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Basic computer, math, and reading skills

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Effective verbal and written communication skills

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Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

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Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

Responsibilities

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Position Summary: This position assists with the leading and managing of the operations and employees during an assigned shift

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Train, manage, direct, coach, lead, and assign employees during shift

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Lead and manage operations during shift to provide an optimal guest experience

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Manage staffing levels during shift

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Perform opening and/or closing duties

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Handle and properly escalate guest issues/concerns during shift

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Monitor and manage the food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service

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Assist with preparation and maintenance of records

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Comply with and enforce all company policies, procedures, and operational standards

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Ensure compliance with all applicable federal, state, and local laws

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Perform all station duties as necessary during shift to meet operational standards

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Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment – pursuant to operational standards

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Regular attendance

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Move and stock food product weighing up to 50 pounds

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Perform other job-related duties as assigned or required

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Time/Shift Expectations: Minimum of 35 hours per week; irregular hours; nights; weekends; and holidays