TITLE: General Manager
REPORTS TO: District Manager
PURPOSE: To manage an Arby’s restaurant toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies.
RESPONSIBILITIES:
1. Insure restaurant is 100% staffed with quality Team Members.
2. Increase sales by providing outstanding product and service.
3. Write an effective work schedule each week and post it by 2PM on Friday.
4. Work Quarterback position lunch, dinner and weekends, monitoring quality of food and service.
5. Insure full implementation of new employee orientation and TMTP.
6. Review the performance of all Team Members, Shift Managers and Assistant Managers twice per year.
7. Execute Arby’s Operational Systems daily to insure a clean, organized restaurant, prepared to deliver quality food, fast and friendly.
8. Purchase food, beverages and supplies as needed and oversee their preparation to insure that every product served meets our high standards of product quality.
9. Operate in accordance with established performance, profits and operating standards as set out in the OSM and Bentley-Miller Handbook.
10. Supervise and motivate Team Members, Shift Managers, Assistant Managers and Managers to perform to their highest possible level of ability.
11. Have a good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant.
12. Maintain high standards of service throughout the operational day by demonstrating management by example.
13. Utilize all management tools to keep neat, accurate and current records providing the historical data to plan for increased sales and profits.
14. Insure all marketing plans are executed on time and accurately to build repeat customer visits.
15. Responsible for initiating and implementing approved Local Store Marketing ideas.
16. Review income statements and progress toward goals with the District Manager each period. Take action to solve problems as necessary.
17. Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems.
18. Continually help develop Assistant Managers and Managers in the operation of an Arby’s restaurant and prepare them for General Manager responsibilities.
19. Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.
20. Responsible for increasing sales and making a profit.
21. Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
EDUCATION/EXPERIENCE:
Preferred:
• 1 year of experience as a General Manager in the restaurant or retail industries.
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