Influencer Customer Service + Applications Coordinator Contract (Hourly)

Influencer Customer Service + Applications Coordinator

Influencer Customer Service + Applications Coordinator

MagicLinks powers social commerce through our exclusive marketplace for video influencers and the worlds leading brands. Our technology enables creators to share the products they love with their fans and serves leading brands seeking scalable, data-backed influencer campaign solutions, with dependable ROI and 100% sales data reporting.

We are digital video natives, driven by data, passionate about the influencer community, and committed to excellence.

In 2020, we were named to the annual Inc. 5000 list of the fastest-growing private companies in America and also became a B Corp certified company and a member of 1% for the Planet.

Learn more about our Responsible Impact initiatives here : ,, and.

We work hard, move fast, and have a ton of fun along the way. Come join us!

MagicLinks 9ine

• Were part of something bigger. Were committed to leaving the world better than how we found it. It is this belief that makes the other values possible.
• Were straight shooters. We mean what we say and say what we mean. #TNT
• We own our actions, regardless of the outcome. May all of our vibes say, I got this.
• We move like cheetahs, head stable & purpose driven. Speed and precision in the right moments.
• We give a lot of damns.
• We map out our goals. *S.M.A.R.T.* execution is key.
• There is a key to success in every *failure*. We learn from it and keep it movin.
• We find humor in the little things, and embrace our funk. Its really. not. that. serious.
• Curiosity feeds our cat. Meowrr.

Role : Influencer Customer Service + Applications Coordinator

Location : Remote, USA or CA-based residents only.

Seeking : We are looking for a passionate, proactive, agile customer service Unicorn to join our fast-paced, growing start-up.

As a member of the influencer team, you will have the opportunity to work closely with global leading social media influencers, while making a visible impact on the company.

We work hard, move fast, and have a ton of fun along the way.

This role will involve processing and evaluating incoming creator applications, updating spreadsheets and databases, processing incoming tax forms, and responding to customer service inquiries via email and the Intercom messaging platform.

It is expected to take up to 20 hours per week, but most likely 2-3 hours per day with 2-3 hours per day "on call" for customer service.

This role has strong potential to evolve into a full-time, salaried role with benefits.

This position will report to the Influencer Success Manager, and be an integral part of the Influencer Team.

About you

• An active consumer & lover of social media, who keeps up on the latest trends and app updates.
• A highly motivated self-starter, and mental athlete, capable of producing high quality work while adhering to oftentimes very tight turnaround times in an exciting and fast-moving start-up environment.
• An ever-evolving professional with 1-3 years of experience in customer service or digital administrative assistance / management.
• One with solid knowledge of and high interest in the ecommerce & influencer landscape, especially across fashion, beauty, tech, and home.
• Someone who others describe as disciplined, detail-oriented, and committed to excellence.
• An articulate and engaging individual, demonstrating excellent communication skills, both verbal and written.
• Passionate about the future of digital media, technology, and curious to learn more.
• Hopefully someone who knows about the affiliate and / or influencer industry.
• At a minimum, proficient in Word, Excel, PowerPoint, all the major social media platforms, Google Drive (Gmail, Google Sheets, Google Docs)

Expectations of Role

• By being successful in your role, you will facilitate overall customer satisfaction and growth of MagicLinks influencer + brand network.
• Manage and audit MagicLinks network applicants, in addition to welcoming our Influencers into our community.
• Manage a small team of overseas contract customer service + applications staff, ensuring work is equitably distributed across team
• Ensure all incoming influencer applications are processed within 36 hours
• Ensure all incoming customer service queries are responded to within 15 minutes on weekdays, 2 hours on weekends
• Deliver service and support to customers while using internal network software or email
• Provide solutions to customers by identifying problems, researching answers, guiding customers through corrective steps
• Process information in response to customer inquiries, concerns, and requests about products and services
• Diagnose and resolve technical issues such as internet connectivity, browser compatibility and problems with link creation
• Identify and escalate priority issues with a sense of urgency
• Offer alternative solutions where appropriate with the objective of retaining client business
• Stay current with system information, changes and updates
• Keep private consumer and corporate information confidential

Qualifications

• Minimum of 1-3 years customer service experience - chat / email preferred
• Minimum of 1-3 years administrative assistant / coordination experience
• Proficient in all major social media platforms (YouTube, TikTok, Instagram, Facebook, Snapchat, etc)
• Proficient in Google Drive (Gmail, Google Sheets, etc)
• Solid knowledge of & high interest in ecommerce & influencer industries, especially across fashion, beauty, tech, and home.
• Experience in affiliate marketing a plus
• Excellent written & verbal communications skills
• High attention to detail & commitment to excellence
• Comfortable interacting with a wide variety of potential and existing clients
• Previous experience working remotely
• Previous experience managing remote workers preferred, but not required

Compensation

• Hourly rate D.O.E. This role has strong potential to evolve into a full-time, salaried position with full health care benefits.
• Full-time employees are eligible for full health care benefits

A Few Words on Diversity

We're equally committed to diversity, equity and inclusion in our workplace and in how we show up in this world. To us, diversity means recognizing that different views and experiences are as important as those we're already familiar with.

It means taking radical ownership of the things we affect as individuals and as a company - including even inherited ways of doing things which may be destructive or biased and which we must work to change.

It means looking at the world and making sure we embody as many of its best qualities as we can, and striving for that as a matter of principle, not as a marketing goal we check off a list.

This is how we strive to practice We define diversity as making sure (1) our table represents people from varying backgrounds, (2) inclusion as making sure our people have a seat at the table, and (3) equity as making sure our people have the same means to get to the table in the first place.

Externally, we apply the same policies to partnerships, marketing, and product development.

Ultimately, diversity goes beyond what we look like, who we are, who we love or how we think. Diversity is shorthand for an integrity-driven way of operating and growing every single day, and we wouldn't have it any other way.

You've read this far so now all that's left is hitting us with that boom-boom-pow through a killer resume and cover letter for any of our opportunities that pique your interest.

If you are interested, send us your resume to [email protected]