Coach Operations Manager

Coach Operations Manager

Mento is a human and AI coaching company with the mission to help people perform their best at work. We're reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI technology to build a solution that can scale our impact.

We're empowering the employees at the fastest-growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises.

About The Role

We're seeking a strategic operator to manage the lifecycle of our coaching community while driving operational excellence across our cross-functional coaching team. As the Coach Operations Manager, you'll build lasting relationships with our 1099 contract coaches, support their Mento journey, and implement initiatives that enhance both coach and member experiences while aligning with organizational goals.

Key Responsibilities :

Coach Support & Resources

• Serve as the primary point of contact for coach inquiries regarding Mento tools, member questions, logistics, and schedules
• Maintain and develop coach community resources
• Communicate strategic information about members and partners to drive coach success

Operations & Process Management

Talent Acquisition & Development

Performance Analytics

Strategic Leadership

Qualifications :

Experience & Education

Skills & Competencies

Technical Proficiencies

Why Work with Us?

Other benefits and perks include :

San Francisco Bay Area and LA Offices : we offer a hybrid work model in a collaborative office environment for SF Bay Area or LA based employees

Competitive salary and equity

Medical, dental, vision, and a 401k plan

Unlimited vacation (We actually mean this! it's important to keep yourself fresh)

Access to your own Mento Coach

Commuter benefits for Bay Area transportation