Operations Manager

Assistant General Manager

The Assistant General Manager (AGM) position is a developmental role designed to provide the tools, training, and guidance necessary to become a future General Manager (GM) at Defy (Sky Zone). The goal of the AGM is to master all aspects of running park operations while developing a solid foundation and demonstrated understanding in the areas of people and revenue management. The AGM works under the supervision and guidance of the GM and plays a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

Qualifications :

• 18 years of age or older and completed high school diploma or equivalent education.
• A minimum of 1 year of supervisory or management experience.
• A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
• Demonstrated success in the execution of Sky Zone's Core Competencies.
• Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.

Physical Requirements :

Responsibilities :

Under the supervision and guidance of the General Manager, the AGM will assist with the oversight in five areas that make our parks stand out :

Leadership :

People (Team & Guests) :

Membership & Sales :

Parties & Events :

Facilities, Compliance & Safety :

Key Performance Metrics :

The Assistant General Manager will demonstrate measurable growth in the following areas :

Compensation ranges from $54,000-$56,000 base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).