Assist and provide support to IT and other functional teams, Power Users, Change Champions, and members of the general user population for SharePoint Online, Teams and associated technologies.
Provide technical support and work to identify, troubleshoot, and resolve system problems.
Support partial or full migrations from other technologies into Microsoft 365 including managing the transition of any data, content, and usage (e.g., network shares, legacy content management systems, file storage and synchronization services, persistent communication platforms, and more).
Provide training and guidance on recommended practices for using and supporting Microsoft 365 services.
Maintain and ensure sustainable growth of services by performing routine operational tasks as required and providing overall planning and direction for the technologies.
Monitor and track the health, performance, and usage of services through metrics, indicators, and analytics.
Develop technical solution documentation and guidelines, business requirement documents for SharePoint and M365 platform projects.
Deliver full business solutions by developing and integrating various technical components.
Evaluate requirements and proposed technical solutions to determine operational feasibility.
Conduct user testing to ensure proper functionality prior to implementation.
Follow and use IT Service Management process and tools to manage various components of service delivery including incidents, service requests, IT work orders, and configuration changes.
Develop and maintain internal and user documentation.
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Sharepoint Administrator • Boston, MA, United States
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