MGR At-Need Operations

At-Need Operations Manager

Manage the At-Need Operations Department in accordance with Company policy and state and federal regulations by using skills and experience in business management, leadership, risk management, human resources development, and professional development to provide excellent service to every customer and achieve departmental sales goals.

Essential Job Functions : Must be able to perform the essential functions of the job with or without reasonable accommodations.

Business & Sales Management :

• Sales Management : Meet or exceed annual sales revenue targets for the Operations staff by promoting the use of appropriate sales techniques. Lead, support and motivate At-Need Operation Specialists and Counselors to achieve both individual as well as team departmental goals.
• Customer Service : Monitor areas of responsibility to assist in providing a high level of customer service necessary to achieve a Medallia rating that is in line with targeted goals. Assist leadership team in the development of tools to proactively assist in the identification of service performance trends and assist in the development of enhancement measures as necessary.
• Process Management : Proactively identify cost savings and revenue enhancement opportunities. Recommend changes to guarantee customer satisfaction, and change processes and / or policies to improve productivity.
• Budget : Monitor expenses and capital expenditures for assigned cost centers & capital projects within approved guidelines and provide detailed information for analysis as necessary. Establish safeguards against fraud, waste, and inefficiency.
• Policies & Procedures : Ensure that written policies and procedures are current for all key business processes, and that staff is well informed and trained in them; ensure that any new policies and procedures comply with the SCI Health & Safety manual.
• Goods and Services : Ensure that the goods and services the departments provide align with customer needs and support the Company's strategic initiatives.
• Technical Knowledge : Able to identify customer expectations and leverage key components such as automation to enhance consumer experience.
• Understand and achieve annual SMART goals applied to each area.

Leadership :

Risk Management :

Human Resources Development :

Professional Development :

Experience and Education Requirements :

Special Skills :

Key Competencies : As Mid-Level Management, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, and Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.

Compensation : Exempt : $100,000 - $115,000 / year Plus inclusion in the Company Incentive Compensation Program

Benefits (dependent upon eligibility) :

Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.