Call Center Representative - REMOTE
We are searching for a polite professionalcall center representative to work closely with other team membersto provide outstanding service to our customers by answeringquestions handling complaints and troubleshooting problems with ourproducts and services.
The call center representative may handle ahigh volume of inbound or outbound calls or both and should seek tocreate a positive experience for each caller.
They will listen toclients to understand the reason for their call address allquestions or complaints and provide an accurate and efficientresponse.
To be a successful call center representative you shouldbe customerfocused detail oriented and efficient. You should bepolite reliable knowledgeable andadaptable.
Responsibilities :
- Answeringor making calls to clients to learn about and address their needscomplaints or other issues with products orservices.
- Responding efficiently and accuratelyto callers explaining possible solutions and ensuring that clientsfeel supported and valued.
- Engaging in activelistening with callers confirming or clarifying information anddiffusing angry clients as needed.
- Buildinglasting relationships with clients and other call center teammembers based on trust andreliability.
- Utilizing software databasesscripts and tools appropriately.
- Understandingand striving to meet or exceed call center metrics while providingexcellent consistent customer service.
- Makingsales or recommendations for products or services that may bettersuit client needs.
- Taking part in training andother learning opportunities to expand knowledge of company andposition.
- Adhering to all company policies andprocedures.
Requirements :
- Highschool diploma or equivalent.
- More education orexperience may be preferred.
- Exceptionalcustomer service active listening and verbal and writtencommunication skills professional phonevoice.
- Understanding of company productsservices and policies.
- Proficiency withcomputers especially with CRM software and strong typingskills.
- Ability to ask prying questions anddiffuse tense situations.
- Strong timemanagement and decision makingskills.
- Adaptability andaccountability.
- Fluency in multiple languagesmay be desired.
Remote Call Center Representative
A company is looking for a Remote Call Center Representative. ...
REMOTE Customer Technical Representative - Call Center (Full-time)
Call Center experience is a must. We are seeking a passionate customer representative with excellent communication skills, a talented agent capable of providing top support for our North American customers. Complete call logs and reports (Insert mandatory fields required by the Supervisor). Request ...
Bilingual Inbound Call Center Representative
A company is looking for a Bilingual Inbound Call Center Representative. ...
Hybrid Call Center Representative
NSB) is looking for Hybrid Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. Hybrid Call Center Representative Essential Job Functions:. Hybrid Call Center Representative Job Requirements:. At National Service Bureau (NSB), our roots as a local family...
High Volume Call Center Customer Service Representative
MINIMUM of 1 year of experience in a high volume call center, average call level 50-60 per shift. Typical shift volume 300 Live Chats (4 concurrent) 30 telephone calls and 40 emails. Experience with managing multiple live chat sessions (150+ per shift) while also managing inbound calls and emails (...
Call Center Representative
Areyou ready to be the superhero voice that connects our clients withtheir cherished customers Were actively seeking a passionate CallCenter Representative to work remotely serving as the crucial linkbetween our clients and their current and potential customerbase. Keepcomprehensive records of all i...
Call Center Representative (Mutual Funds, Inbound)
As an Investor Services Representative, you will work in a dynamic inbound contact center assisting people reach their personal financial goals. Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. Investor Services Representati...
Patient Resource Representative I (Remote)
JOB OVERVIEW: The Patient Resource Representative I is responsible for inbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone system...
Entry Level Call Center Representative
NSB) is looking for Entry Level Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL! NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. Entry Level Call Center Representative Job Description...
Call Center Representative
NSB) is looking for Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. Call Center Representative Essential Job Functions: . Call Center Representative Job Requirements: . ...