SAP Junior Technical Support EngineerCalifornia Creative Solutions Inc. • Cayce, SC, United States

SAP Junior Technical Support Engineer

California Creative Solutions Inc. • Cayce, SC, United States

2 days ago

Job type

Full-time

Quick Apply

Job description

Roles / Responsibilities :

Key Responsibilities

System Configuration & Workflow Optimization

Configure and maintain SAP ECC HR modules within the SCEIS platform to support evolving business needs.
Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.
Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
Maintain system protocols and configuration documentation to support change management and audit readiness.

Testing & Implementation

Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.

Support production rollouts and ensure minimal disruption to HR operations.

Troubleshoot and resolve system issues, escalating complex problems as needed.

Data Quality & Reporting

Monitor and improve data accuracy and integrity across HR systems.

Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.

Compare data across systems to identify inconsistencies and recommend corrective actions.

Support audit and compliance reporting requirements.

Documentation & Support

Create and maintain technical documentation, including configuration records, SOPs, and user guides.

Provide technical support to HR users and assist with training on new system features or workflows.

Update SharePoint and other collaboration tools with relevant system documentation and resources.

Collaboration & Communication

Work closely with HR, IT, and Finance departments to align system functionality with business needs.

Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities.

Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53, FISMA, and SC InfoSec standards.

Project & Change Support

Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.

Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.

Support risk mitigation strategies and ensure compliance with IT security and development standards.

Mandatory Skill :

3+ years of experience with SAP ECC (SCEIS) HR modules, including system configuration, testing, and troubleshooting

3+ years of experience optimizing SAP HR system workflows to support automation and reduce manual processes.

3+ years of experience with HR / payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.

3+ years of experience in data validation, integrity monitoring, and issue resolution across HR systems.

3+ years of experience performing advanced reporting and dashboard development using SAP tools, Excel, and Power BI.

3+ years of experience with role-based access control (RBAC) and position-driven system access configuration.

Strong problem-solving and troubleshooting skills, with the ability to identify root causes and implement sustainable solutions

Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams)

REQUIRED EDUCATION : Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.

Desirable Skills :

Experience with industry standard information security practices (PHI, PII)

Written and verbal communication skills

Experience with creating and maintaining technical documentation, including configuration records, SOPs, and user guides.

Familiarity with IT security standards and compliance frameworks, including NIST 800-53, FISMA, and SC InfoSec policies.

Previous experience working with State or Federal Government

Understanding of IT development and implementation projects

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Technical Support Engineer • Cayce, SC, United States

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