Customer & Employee Experience Consultant

Overview

Join to apply for the Customer Experience Coach / Consultant role at Bond Brand Loyalty

At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Customer Experience Coach / Consultant , you will have your hands on the wheel as we drive the future of loyalty.

Please Note : This is a multi-month contract position that requires travel.

The Role

We are growing our network of Customer Experience Coaches / Consultants across the U.S. to support upcoming projects. Our goal is to build strong relationships for current and future opportunities, and we would love to get to know you while also introducing who we are.

To be considered for this role, you must be willing and able to travel within the United States—up to 15 days per month—for dealership visits. You must also be available for a multi-month contract commitment.

Potential travel and support areas may include Tennessee, with flexibility required for nearby geographic locations as needed.

This is your moment to seize a great opportunity to drive transformational in-dealership culture-changing initiatives in the customer experience industry. This role will have you partnering with multiple locations across the country to create industry-leading customer experiences using your knowledge of retail and / or hospitality industries while applying your coaching, facilitation, and consulting skills to drive change.

A Day in the Life

• You are a Customer Experience Coach / Consultant / Trainer, looking to drive transformational culture change initiatives in the retail and automotive industries.
• Currently operate your own practice and manage your schedule to complete assignments before or on time.
• You bring 15+ years of leadership or business experience.
• Automotive industry experience an asset.
• Can build authentic and trusted relationships with leadership, business principals and front-line personnel, motivating and inspiring them to achieve results.
• Has experience working on and navigating complex change initiatives, including technological innovation and advancements.
• Knows how to apply a coach approach to drive tangible and measurable change.
• Knows how to follow a prescribed training path while being agile in the moment to adapt as needed.
• Can independently schedule and deliver full-day virtual or in-person visits and provide detailed reports following each visit.
• Able to quickly recognize resistance and address effectively and diplomatically.
• Can attend virtual and in-person regional introduction, onboarding, training, and team meetings & events (as required).
• Comfortable with technology (Zoom, Salesforce) and proficient in Microsoft Word, Excel & PPT.
• Able to work and travel within the United States, including dealership visits up to 15-17 days a month, while fulfilling a multi-month contract.
• Valid driver's license and vehicle insurance.
• Valid business liability insurance (or must be willing to purchase at own expense).

Skills essential for your success

Are you the one?

We are seeking independent contractors for this role. Applicants must be legally authorized to work in the United States. Recruiter inquiries will not be considered.

Why Bond?

Joining us means being part of a team that lives by the mantra "Create Bonds." We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?

If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.

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