Technical Manager

Job Title – Technical Services Manager – QAD & EDI (Global Enterprise)

Location – West Chester, PA (Hybrid; 3 Days onsite)

Duration – Full Time

Position Summary

• Client is seeking a highly experienced IT Technical Services Manager to lead the global technical operations and strategic development of our QAD ERP and EDI (Electronic Data Interchange) systems.
• This role will manage a distributed team across multiple regions, support mission-critical integrations, and ensure alignment with global business and compliance requirements.
• This is a key leadership position in a fast-paced, multinational organization where QAD and EDI platforms serve as the backbone of global manufacturing, supply chain, and financial operations.
• This position will report to the VP of IT, working from corporate headquarters in West Chester, PA. It will be a hybrid schedule, working in office Monday through Wednesday, and remotely Thursday and Friday.

Key Responsibilities

Global System Leadership

Oversee global QAD ERP and EDI platforms, ensuring 24 / 7 operational support across time zones.

Maintain system uptime, performance, and availability in compliance with international SLA requirements.

Project Management & Strategy

Lead and deliver large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives.

Partner with business units in North America, EMEA, LATAM, and APAC to gather requirements and deliver scalable, regionally compliant solutions.

Team Management

Lead a team of technical analysts and developers

Establish governance, standardization, and best practices across the QAD & EDI landscapes.

Integration & Compliance

Ensure secure, reliable integration between QAD, EDI, and external systems including MES, PLM, WMS, CRM, and third-party logistics (3PLs).

Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2).

Vendor & Partner Collaboration

Manage global EDI VAN and ERP service providers, including contract negotiation, escalation, and roadmap planning.

Collaborate with QAD and technology partners to optimize licensing, cloud migration strategies, and support frameworks.

Continuous Improvement

Drive automation, standardization, and system enhancement initiatives.

Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times.

Required Qualifications

Preferred Qualifications

What We Offer