General Manager (Fort Myers)

Glass America General Manager Position

Glass America FL Ft Myers offers a great salary and benefits, with support and opportunities for growth. You'll be empowered to make decisions and control your future. The General Manager has primary responsibility for providing an exceptional customer experience and leading the day-to-day operations of the assigned location(s) in compliance with established policies and procedures.

The General Manager plans and implements daily operations to meet overall KPI's and production metrics. They are responsible for coaching and empowering each team member's performance and success in their individual roles. The General Manager promotes and maintains the highest quality standards of professionalism in serving all customers, ensuring alignment with all team members.

Principle Functions and Responsibilities :

• Manage the monthly and annual operating budget of assigned location(s).
• Track and monitor monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A / P and A / R relating to location(s).
• Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.
• Follow up on parts back orders and document actions in the management system.
• Coordinate returns and credits of parts and ensure they are picked up daily.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear, perform work per company standards and adhere to dress code.
• Work location(s) must be opened and closed daily as per established procedures.
• Lead and manage all personnel.
• Monitor the individual performance of the Technicians on a regular basis, review Technician efficiency to maximize daily jobs completed.
• Facilitate monthly staff meetings to include health and safety.
• Attend training, information sessions and workshops recommended by the Senior Leadership Team or Human Resources.
• Effectively communicate with staff to address customer complaints or concerns.
• Partner with the Regional Manager to maintain proper staffing at assigned location(s), interviewing and hiring as needed.
• Maintain a clean and organized work area at all times.
• Monitor all maintenance required for location equipment.

Education / Experience :

Required Skills / Abilities :

Glass America offers full time employees :