Senior Manager, Technical Revenue (Enterprise)

Senior Manager, Technical Revenue (Enterprise)

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Reporting to the VP, Financial Controller, this position will have a highly impactful role enabling our business partners in making informed decisions as we scale for enterprise customer growth, while supporting accounting operations and compliance with generally accepted accounting rules and internal controls requirements.

In this role, you will be responsible for reviewing contracts and ensuring compliance with accounting standards and company policy. You will also align with key business stakeholders on revenue accounting impacts and identify and implement continuous process improvements for the order‑to‑cash process related to enterprise sales.

What will I be doing?

• Partner closely with Enterprise Sales and GTM teams, Deal Desk, Legal and Billing engineering teams to provide technical revenue accounting guidance for enterprise revenue deals
• Leverage your technical expertise to proactively provide desirable revenue accounting results and revenue recognition policy guidance on our most complex revenue transactions to business partners.
• Lead and improve processes for accounting for revenue from partnerships and professional services, including maintaining relationships with the partnerships and professional services teams
• Partner within the revenue accounting team to ensure new products or changes to existing products are appropriately set up in the revenue accounting systems for month and quarter‑end close activities related to enterprise revenue to ensure the integrity and accuracy of revenue‑related financial data and reporting.
• Complete second level review of non‑standard contracts, document accounting conclusions and report on the impacts contract term trends.
• Prepare and review technical accounting memos and accounting policies to document revenue recognition positions, complex transactions.
• Bring your experience with large scale enterprise software revenue models, to develop scalable revenue accounting processes for Enterprise agreements, leveraging technology to automate and streamline revenue accounting processes.
• Proactively identify and mitigate risks related to revenue recognition and reporting.
• Support annual external audit procedures
• Develop and improve internal controls over revenue processes relating to enterprise revenue

What skills do I need?

We are a well‑treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

The base salary range for candidates within the San Francisco Bay Area is $184,000‑$220,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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