Senior Principal Customer Success

A company is looking for a Senior Principal - Customer Success, Strategic Accounts.

Key Responsibilities

Manage relationships with strategic global customers and engage with C-suite executives

Lead the development and execution of Customer Success Plans to drive product adoption and measurable business outcomes

Guide customers through complex implementation initiatives and advise on leveraging AI and emerging technologies

Required Qualifications

10+ years in Customer Success, account management, or enterprise transformation with a focus on strategic customers

Business acumen with experience delivering solutions to SVP / C-level executives in Fortune 500 companies

Proven success in leading transformational initiatives that drive measurable customer outcomes

Experience with AI and technology transformation in enterprise environments

Strong understanding of Jira, Confluence, and Customer Success Planning frameworks