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Manager of Operational ExcellenceVirtualVocations • Livonia, Michigan, United States
Manager of Operational Excellence

Manager of Operational Excellence

VirtualVocations • Livonia, Michigan, United States
3 days ago
Job type
  • Full-time
Job description
Experienced in quality assurance, the full-time Manager of Operational Excellence will define and implement quality standards, establish key performance metrics, and lead continuous improvement efforts within the EnFin Servicing Department, based in Irvine, CA, with potential for remote work in exceptional cases. Key responsibilities Define, implement, and refine quality standards, processes, and best practices Establish key performance metrics to monitor and improve process performance Lead QA efforts for the Servicing organization, fostering a culture of accountability and continuous improvement Required qualifications 5+ years of quality assurance experience with at least 2 years in a lead or management role Bachelor's degree in business, Finance, Engineering, or equivalent experience Strong knowledge of QA methodologies, tools, and processes, including AI applications Experience managing or overseeing third-party servicing vendors Proficiency in creating detailed test plans and managing multiple priorities
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Manager of Operational Excellence • Livonia, Michigan, United States

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