ADP is hiring a Contract and Retention Manager.
Are you ready to grow your career and client contracts and retention plans at an established, respected, global company? Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you are responsible for completing all contract renegotiations and changes for existing Payment Solutions clients. Drivers may include contract expiration or renewal, attrition risk, contract or fee schedule discrepancy, pricing changes, or ADP-initiated changes such as new fees or functionality. Performance is measured by resolution time, NPS (and other surveys), and retention rate. Negotiations are held with all levels of management and functional teams such as Procurement, and Vendor Management. Additional duties may include assisting support teams with complex billing issues involving interpretation of contract language, and negotiating payment plans for clients with high dollar outstanding balances.
Every day, you'll leverage your relationships and strategic mindset to influence across the organization and drive contract renewal/negotiations for the retention of our clients. To thrive in this role, you must be comfortable working in a fast pace, high volume environment. You have a way with clients and the people that you partner with internally that builds rapport, establishes trust, and shines with professionalism. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
To succeed in this role: Required Qualifications
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Contract and Retention Manager • Alpharetta, GA, United States
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