Lead Analyst-Marketplace Seller Management

Lead Analyst, Marketplace Seller Management

Do your best work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up we invest in you so you can find your inspiration.

Shape the future of retail tech Our CEO is forward-thinking when it comes to tech, and with one of Forbes' top 50 CIOs leading the charge, you can come to work knowing you'll have access to cutting-edge technology partners, emerging market opportunities, and enterprise resources that few other companies can offer. And if the solution doesn't exist, we empower our teams to forge new partnerships and build it. You have the autonomy to create transformative partnership strategies, and we trust your vision and leadership abilities.

We've been around for over 100 years, so we're not going anywhere. You'll have the stability you need to focus on building game-changing partnerships and leading breakthrough innovation initiatives. We also know what it takes to build a winning culture from collaborating with diverse and curious minds to approaching complex technological challenges with innovative perspectives. You'll be surrounded by peers who are visionaries in their areas people who can collaborate with you to challenge you, help you grow, and inspire you to drive innovation excellence across our organization.

Your impact The lead analyst, marketplace seller management will lead internal and external research and/or benchmarking, lead review/analyze customer information and other relevant data, conduct analysis, and guide the team in communicating insights and recommendations for their assigned sellers for both onboarding and ongoing performance management. The lead analyst will track, analyze, report, and lead final key performance metrics to ensure activities for their assigned sellers are meeting strategic and financial objectives and ensure all issues and opportunities are addressed in a timely manner. This role will actively create action plans and delegate and/or execute to address key opportunity areas. The lead analyst will serve as a member of a team of peers and will be expected to help coach and develop/lead less experienced analysts.

What you will do

• Manage the digital onboarding and assortment strategy for their assigned sellers (~10-20) through the aggregation of insights, competitive intelligence, item ecosystem knowledge, and data-driven recommendations.
• Produce weekly insights and present to key partners, including but not limited to, following up on the status of cross-functional deliverables, discuss any strategic updates, and partner closely with sellers, business development, seller experience, digital category management, and core merchandising areas.
• Regularly present insights and recommendations to cross-functional leaders (up to VP level) and sellers to guide future digital strategies for lowes.com.
• Soley lead the creation of strategic calendars for sellers for the upcoming fiscal year, align with seller management leadership, and share with cross-functional teams so they can leverage as necessary in their execution planning.
• Drive technological developments that will enhance the seller experience and optimize the customer journey on lowes.com in partnership with directors and senior directors across the digital commerce organization.
• Guide analyst level associates to analyze and leverage customer data, site behaviors, pre- and post-transaction data, SOPs, technical rules, and competitive benchmarking to identify opportunities to improve the seller and omnichannel customer experience, including identifying opportunities to improve taxonomy, purchase path (search and navigation), digital content, search engine optimization, and post-transaction results. Solely lead data analysis when needed or to support the project or team.
• Lead analysts towards successful project completion (6-10 projects) to deliver goals and partner with the manager to best address developmental and/or coaching opportunities along the way.
• In partnership with trust and safety and seller operations teams, ensure seller standards are defined and upheld while maintaining and organizing seller-related documents.
• Provide tactical support specific to in season opportunities to react to near-term business trends and drivers.

Minimum qualifications

• Bachelor's degree in business administration, marketing, finance, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 7 years of experience in e-commerce, omnichannel, merchandising/marketing, and/or brand/product management experience

Preferred skills/education

• 3 years of marketplace experience
• 2 years of experience in Adobe analytics, Power BI, and Google analytics

Benefits

• 401k with up to 4.25% match
• Discounted employee stock purchase plan (15% discount of strike price)
• Tuition-free education
• 10-week maternity/parental leave
• 10% associate discount

For information about our benefit programs and eligibility, please visit