Talent.com
America's First Federal Credit Union
Contact Center SpecialistAmerica's First Federal Credit Union • Birmingham, AL, US
Contact Center Specialist

Contact Center Specialist

America's First Federal Credit Union • Birmingham, AL, US
30+ days ago
Job type
  • Full-time
Job description

Job Details

Description

Role: Assist members through telephone, email, or online chat by providing support and information about products or services, efficiently resolving inquiries, and ensuring a positive member experience.

Essential Functions & Responsibilities:

  • Assist current and potential members with their telephone requests, including answering questions about products and services, resolving issues within their authority through research or referring problems beyond their scope to their supervisor, along with providing recommendations. Help members with digital banking solutions, perform basic troubleshooting, and escalate complex issues when necessary.
  • Responsible for maintaining records in the core systems and managing the processing of electronic forms.
  • Provide assistance with card services, transfers, loan payments, and all account maintenance tasks.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Performs other job related duties required or assigned.

Performance Measurements:

  • Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
  • Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
  • Efficiently address and resolve member requests and issues at first contact when possible.
  • Process transactions accurately and use active listening to provide effective solutions.
  • Proactively recommend beneficial products and services, such as eStatements and self-serve options, to eligible members.
  • Contribute to the overall Call Center Quality Loop score of 6.85 or higher by consistently delivering exceptional member experience.

Knowledge and Skills:

Experience: One to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Good listening and telephone skills. Ability to navigate through multiple computer systems. Operate a 10-key calculator, a computer keyboard, and multiple computer screens. Make decisions with minimum information.

Physical Requirements: Light lifting required.

Create a job alert for this search

Contact Center Specialist • Birmingham, AL, US

Similar jobs

Remote Consumer Feedback Participant

GL IncAlabaster, Alabama
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Absence Customer Experience Specialist - Alabama

ComPsychBirmingham, AL, United States
Full-time

Absence Customer Experience Contact Center SpecialistAs an Alabama based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their empl... Show more

 • Promoted

Work-From-Home Product Advisor - $45 per hour

Great LionPelham, Alabama
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

DeNovo Financial Center Manager - Birmingham, AL

Fifth Third BancorpBirmingham, AL, United States
Full-time

DeNovo Financial Center Manager - Birmingham, AL.Make banking a Fifth Third better We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking a... Show more

 • Promoted

Sr Project Controls Professional (Data Center)

Jacobs SolutionsBirmingham, AL, United States
Full-time

Sr Project Controls Professional.At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical ... Show more

 • Promoted

Center Supervisor Plasma Center Operations Leadership Birmingham, AL

BioLifeBirmingham, AL, United States
Full-time

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.About the role: Every day, the donors you meet will motivate you.The high-quality plasma you collect will bec... Show more

 • Promoted

Client Specialist Key, The Summit, Birmingham

KnitWell GroupBirmingham, AL, United States
Full-time +1

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories.Established in 1947, we are known for modern classic style that's both timeless and timely, fine qual... Show more

 • Promoted

Technical Quote Specialist

TA Resources LLCBirmingham, AL, United States
Full-time

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind.Focusing on what makes our clients unique, we match them with the talent they ne... Show more

 • Promoted

Catering Call Center- Fully Remote

Taziki's CafeBirmingham, AL, United States
Remote
Full-time

You must live in Birmingham, AL.Benefits Offered Wage Information No late nights, no early mornings! Flexible Schedule! Great Environment! The option to get paid daily! Plus, once you're eligible:M... Show more

 • Promoted

Work From Home - Product Specialist - $45 per hour

GL1Homewood, Alabama
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Support Center Operator

TPI Global (formerly Tech Providers, Inc.)Birmingham, AL, United States
Full-time

Job DescriptionSupport Center OperatorLocation:Birmingham, AL (Onsite)Duration:12Months (Contract)Job ResponsibilitiesDay-to-day monitoring of the primary SCADA and ancillary systems for health and... Show more

 • Promoted

Call Center Agent (PT or FT)

American Red CrossAlabaster, AL, United States
Full-time

Join the American Red Cross and Be a For for Good! If you are committed to changing the world one community at a time, while enjoying great pay and a flexible work schedule, ARC is for you! Current... Show more

 • Promoted

Call Center Representative (Appointment Setter)Remote

LendingTreeBirmingham, AL, United States
Remote
Full-time

Insurance Call Center RepresentativeQuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program.Our service centers around making outbound calls as well as taking... Show more

 • Promoted

Hiring Now - Work from Home - No Experience

OCPABlountsville, Indiana, us
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Cruise Services Consultant

Travel with LaniBirmingham, AL, United States
Full-time

Hoover, Alabama, United States Or refer someone Job Openings Cruise Services Consultant.About the Job Cruise Services Consultant.We are bringing on Cruise Services Consultants to join our remote te... Show more

 • Promoted

Work From Home

AmazonHayden, AL
Remote
Full-time

Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ... Show more

 • Promoted

Specialist I, Corporate Facilities (Alabama Power Corporate Headquarters)

Southern CompanyBirmingham, AL, United States
Full-time

Corporate Facilities SpecialistThis position exists to provide support for the Corporate Operations Facilities team and will also serve as backup support for the Facilities Services Manager.Respons... Show more

 • Promoted

Patient Encounter Specialist - Call Center - Remote - Callahan Eye Hospital

UABBirmingham, AL, United States
Remote
Full-time

Patient Encounter Specialist - Call Center - Remote - Callahan Eye Hospital-(CAL000JN)DescriptionReports to the Operations Manager.Under general supervision and according to established policies an... Show more

 • Promoted

Credentialing Specialists

Armada LtdBirmingham, AL, United States
Full-time

Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports throu... Show more

 • Promoted

Regional Client Coordinator

Schneider ElectricBirmingham, AL, United States
Full-time

Schneider Electric has an opportunity for a Regional Client Coordinator supporting our Southeast region.We are seeking professionals in Birmingham or the greater Alabama area.The Regional Client Co... Show more