Benefits :
Training & development
Position : Customer Care Compliance Specialist
What does a Customer Care Compliance Specialist with Paul Davis do?
- Conducts customer outreach and takes inbound calls from customers and team members, excels at building rapport and trust.
- Oversees office administrative operations,
- Creates systems for efficiency and accountability. Maintains corporate processes.
- Interfaces with adjusters, insurance companies and Paul Davis Headquarters to assure compliance and fidelity to the model.
- Problem solves and helps people find solutions during their time of need.
- Improves the community by serving others,
- Brings restoration industry expertise but is eager to learn new things
- Enjoys a fast-paced, high energy atmosphere by bringing fun and creativity with tremendous follow-through and get it done mentality
- Ensures compliance with standards and regulations utilizing internal office systems
- Conducts regular audits and reviews to ensure compliance with industry standards and company policies.
- Identifies and addresses any deviations from compliance protocols to keep our office compliant.
- Minimum of 5 years of industry experience in disaster mitigation, home restoration or similar fields
- Proven ability to manage and all tasks efficiently and effectively. Dynamic problem solver who is relentless in crushing goals!
- Experience in handling various restoration customers facing challenging projects like water damage, fire damage, and mold remediation.
- At Least 5 years of experience providing exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Building and maintaining strong relationships with clients to ensure satisfaction and repeat business.
- Handling customer complaints and resolving issues in a timely and satisfactory manner.
- Proficient in using XactAnalysis for tracking, reporting, and managing restoration projects.
- Experienced in utilizing DASH for workflow management, job tracking, and client communication.
- Familiarity with Symbility Solutions for claims management and processing, ensuring accurate and efficient documentation and reporting.
- Preferred candidates will have hands-on experience and in-depth knowledge of these software tools to streamline restoration processes and improve operational efficiency.
Why The Team Needs You? Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style.
We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details.
We also want a fun personality that enjoys getting results.
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada.
Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore communities.
Skills Desired of Team Member :
- Organized, analytical administrative coordinator who likes a fast-paced environment
- Loves talking to people and building relationships
- Likes to problem-solve and help people find solutions
- Enjoys completing tasks
- Is a stickler for the details
- Likes math (geometry) and working with numbers and measurements
- Can review data and deductively think through what information might be missing
- Proactive, assertive personality
- Likes to create and follow systems while helping others to follow them as well
- Enjoys taking care of others
- Some College / B.A Preferred
- Professional appearance and courteous manner
Customer Care Compliance Specialist
Customer Care Compliance Specialist. What does a Customer Care Compliance Specialist with Paul Davis do?. Conducts customer outreach and takes inbound calls from customers and team members, excels at building rapport and trust. Interfaces with adjusters, insurance companies and Paul Davis Headquarte...
Customer Care Specialist
Handle customer inquiries and complaints. Document and update customer records based on interactions. Previous experience in customer service, sales, or other related fields. We understand that it is our employees who represent our company and provide the quality workmanship to our valued ...
Customer Care Specialist I
Position Summary: The Customer Care Specialist l uses in-depth knowledge of our products, service, and systems to deliver world class customer service to our internal and external customers. We are seeking a Customer Care Specialist I for a Full-time position in Compton, CA!. Performs daily a...
Financial Care Specialist I - Customer Service
Financial Care Specialist I - Customer Service. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. Align yourself with an organization that has...
Customer Care Compliance Specialist
What does a Customer Care Compliance Specialist with Paul Davis do?. Conducts customer outreach and takes inbound calls from customers and team members, excels at building rapport and trust. Interfaces with adjusters, insurance companies and Paul Davis Headquarters to assure compliance and fidelity ...
Customer Care Compliance Specialist
Customer Care Compliance Specialist. What does a Customer Care Compliance Specialist with Paul Davis do?. Conducts customer outreach and takes inbound calls from customers and team members, excels at building rapport and trust. Interfaces with adjusters, insurance companies and Paul Davis Headquarte...
Customer Experience Specialist
The Customer Experience Specialist will be the custodian of the customer’s journey where they will manage customer expectations with empathy, clear communication, while documenting each issue in detail. At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless pa...
Point of Care Zone Head, Customer Experience Specialists - West
Customer Experience Specialist (CES) team, driving excellence in allaspects of customer interactions with Siemens Healthineers Point of Care (SHSPOC). Point of Care Zone Head,Customer Experience Specialists. Utilize your strong clinical background tocoordinate sales cycle activities with an emphasis...
Customer Solution Center Audit Readiness Specialist II: Overseeing Compliance
Proficiency in MS Office and familiarity with healthcare regulations (Medi-Cal, Medicare). This role ensures the Customer Solution Center (CSC) is prepared for regulatory audits. Collaborate with CSC departments to improve processes and maintain compliance. Minimum 5 years experience in healthcare r...
Customer Solution Center Appeals and Grievances Quality Auditing Specialist II
The Customer Solution Center Appeals and Grievances Quality Auditing (QA) Specialist II is responsible for assisting the Appeal and Grievances Compliance, Training and QA Manager to develop a successful and cohesive unit with a high level of productivity and focus on implementing, executing, trackin...